Managed high-volume operational workflows and case processing activities for international clients across APAC, EMEA, and UK regions. • Coordinated cross-functional verification and compliance processes while maintaining SLA adherence, accuracy, and process efficiency. • Prepared operational reports and performance tracking dashboards using Advanced Excel to support workflow monitoring and turnaround time improvement. • Supported process optimization initiatives by identifying workflow bottlenecks and improving documentation accuracy. • Conducted data validation, stakeholder coordination, and operational quality checks across multiple business processes. • Contributed to process standardization, audit readiness, and continuous improvement initiatives within operations workflows. • Trained new team members on operational processes, compliance protocols, and workflow management practices.