---
title: "Jaya Tarala - Senior E Support officer in India | Tal"
description: "Meet Jaya Tarala, Data Analyst | SQL | Excel | Power BI | Data Visualization | Reporting | Data Quality Analysis| Deloitte Data Analytics Certified | Open to Opportunities based in India. AI stack includes claude code, gemini, and ChatGPT."
image: "https://tal.club/meet/tarala-jayalaxmi/share-image"
---

# Jaya Tarala on Tal

## Headline

Data Analyst \| SQL \| Excel \| Power BI \| Data Visualization \| Reporting \| Data Quality Analysis\| Deloitte Data Analytics Certified \| Open to Opportunities

## About

Data\-driven professional with 3\.5\+ years of experience in data quality analysis, fraud detection, and international operations, currently transitioning into a Data Analyst role\. Skilled in SQL, Power BI, and Excel, with hands\-on experience in data validation, reporting, trend analysis, and identifying patterns to support business decisions\. My background in fraud detection and quality analysis has strengthened my ability to work with large datasets, maintain data accuracy, and uncover actionable insights in fast\-paced environments\. Recently completed the Deloitte Australia Data Analytics Virtual Experience Program and earned the Big 4 Ready certification, further developing practical skills in: • Data Cleaning & Transformation • Dashboard Creation • Data Visualization • Reporting & Analysis • Business Insights Generation I’m actively seeking Data Analyst opportunities where I can combine operational experience, analytical problem\-solving, and data storytelling to drive business impact\.

## Location

India

## AI stack

claude code

gemini

ChatGPT

## Work experience

Senior E Support officer at IntouchCX, May 2024 \- Jan 2026 · 1 yr 9 mos, Hyderabad, Telangana, India, Managed 2–3 simultaneous international customer chats using Sprinklr, D\-Tree, and ASK platforms to deliver accurate troubleshooting and policy\-based resolutions, maintaining a Customer Satisfaction score of 79%\. Identified recurring customer issue patterns, compiled insights, and proactively reported findings to management — contributing to systemic fixes that reduced repeat complaints by 15%\.

Senior Process Executive at Cognizant, Sep 2021 \- Oct 2023 · 2 yrs 2 mos, Hyderabad, Telangana, India, Reviewed and analyzed 100\+ Google Maps business listings daily using Firebolt, identifying behavioral and structural fraud patterns to reject fraudulent entries and maintain high data integrity\. Mentored 30 team members under Performance Improvement Plans \(PIP\), contributing to a 90% reduction in error rates and ensuring all team members successfully met performance targets\. Tracked, evaluated, and reported daily and monthly team performance metrics using Microsoft Excel while conducting quality audits to maintain data accuracy and operational standards\.

## Education

Postgraduate Degree, Business/Commerce, General, Osmania University, Hyderabad

[View the original profile](https://tal.club/meet/tarala-jayalaxmi)

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