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Tanzila Saleem

Customer Service Representative at Amazon

Rae Bareli

3+ years of work experience

Amazon
Aug 20241 yr 11 mosPresent

Uttar Pradesh, India

As a Customer Abuse Prevention (CAP) Representative at Amazon, I handle chats, emails, and calls to address customer concerns. My role focuses on identifying and preventing fraud and abuse while ensuring that customers with genuine issues receive the best possible assistance.
Teleperformance
Jan 20248 mosAug 2024

Uttar Pradesh, India

Worked for Zomato as a Customer Support Executive, I provided assistance to customers through chats and calls. My responsibilities included resolving order-related concerns, answering queries, and ensuring a seamless and satisfactory experience for users.
Tech Mahindra
Sep 20234 mosDec 2023

India

Handled 60+ daily customer inquiries via phone, maintaining a 95% satisfaction rate. Delivered product information to facilitate informed customer decisions. Documented all customer interactions in support ticketing system for future reference. Maintained comprehensive knowledge of company policies and procedures for accurate support.
Tech Mahindra
Jun 20226 mosNov 2022

Delhi, India

At Tech Mahindra (Flipkart process), I worked as a Customer Support Executive, handling inbound calls to address customer queries, resolve issues, and ensure a seamless shopping experience. My role required effective communication, problem-solving skills, and a customer-centric approach to deliver satisfaction.

Education

Indira Gandhi National Open University

Bachelor of Arts - BA, Economics

Indira Gandhi National Open University

20213 yrs2024

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Headline

Customer Service Representative at Amazon

About

Graduated from IGNOU, I have over a year of experience in customer support, having worked with Flipkart and Zomato, where I honed my skills in handling calls, chats, and resolving customer concerns. Currently, I am leveraging my expertise as a Customer Abuse Prevention Representative at Amazon, managing calls, emails, and chats to ensure a safe and trustworthy customer experience. My journey reflects a strong commitment to providing exceptional service and tackling challenges with efficiency and professionalism.

Location

Rae Bareli

Work experience

CAP Associate at Amazon, Aug 2024 - Present · 1 yr 11 mos, Uttar Pradesh, India, As a Customer Abuse Prevention (CAP) Representative at Amazon, I handle chats, emails, and calls to address customer concerns. My role focuses on identifying and preventing fraud and abuse while ensuring that customers with genuine issues receive the best possible assistance.

Customer Support Representative at Teleperformance, Jan 2024 - Aug 2024 · 8 mos, Uttar Pradesh, India, Worked for Zomato as a Customer Support Executive, I provided assistance to customers through chats and calls. My responsibilities included resolving order-related concerns, answering queries, and ensuring a seamless and satisfactory experience for users.

Customer Service Representative at Tech Mahindra, Sep 2023 - Dec 2023 · 4 mos, India, Handled 60+ daily customer inquiries via phone, maintaining a 95% satisfaction rate. Delivered product information to facilitate informed customer decisions. Documented all customer interactions in support ticketing system for future reference. Maintained comprehensive knowledge of company policies and procedures for accurate support.

Customer Service Representative at Tech Mahindra, Jun 2022 - Nov 2022 · 6 mos, Delhi, India, At Tech Mahindra (Flipkart process), I worked as a Customer Support Executive, handling inbound calls to address customer queries, resolve issues, and ensure a seamless shopping experience. My role required effective communication, problem-solving skills, and a customer-centric approach to deliver satisfaction.

Education

Bachelor of Arts - BA, Economics, Indira Gandhi National Open University

Tanzila Saleem - CAP Associate in Rae Bareli | Tal