---
title: "Tanwir Ahmed - Founder in Kolkata | Tal"
description: "Meet Tanwir Ahmed, Building Instaface.in | Ex-Amazonian | Ex-TCSer based in Kolkata."
image: "https://tal.club/meet/tanwir-ahmed/share-image"
---

# Tanwir Ahmed on Tal

## Headline

Building Instaface\.in \| Ex\-Amazonian \| Ex\-TCSer

## About

Founder of Instaface \| Entrepreneur \| Visionary 🚀 \| Transforming service connections\. Formerly at Amazon, TCS\. Firm believer in 'Every idea remains an idea until you plan to execute it\.' A go\-getter with a passion for business planning\. Currently spearheading Instaface, a revolutionary platform connecting users with top\-tier service providers seamlessly\.

## Location

Kolkata

## Work experience

Founder at Instaface, Jan 2024 \- Present · 2 yrs 11 mos, Kolkata, West Bengal, India

Human Resources Specialist at Amazon, Nov 2021 \- Dec 2023 · 2 yrs 2 mos, India

Director at Qamash Textiles, Mar 2019 \- Feb 2021 · 2 yrs, Kolkata Area, India

Senior Process Associate at Tata Consultancy Services, Aug 2016 \- Oct 2018 · 2 yrs 3 mos, o Serving as point of contact for the customer queries, escalations and handling continuous interaction with customers via Email and Live Chat to ensure that areas of concern are addressed promptly for improved service levels\. o Ensuring a high\-quality customer experience while adhering to the Service Level Adherence for their services\. o Managing high level complaints raised by customers efficiently and providing end to end resolution to avoid further escalation\. o Mapping customer’ requirements & ensuring rendering of solutions as per specified guidelines; minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index\. o Investigating and solving customers' problems \(these may be more complex or long\-standing problems which needs to be followed up on regular basis\)\. o Keeping accurate records of discussions or correspondence with customers; writing reports and following up with the customer time to time with the progress of the complaint and providing resolution\.

International Business Development Executive at Webee IT Services, Jun 2015 \- Feb 2016 · 9 mos, Kolkata Area, India, o Hard core tele\-sales\. o Website selling\. o Taking Sup\-calls and closing sales for co\-workers and new joinees\. o 100% Qualified Sales with no cancellations\. o Handling Customer Escalations\.

## Education

Bachelor of Business Administration \- BBA, Business Administration, Management and Operations, Scottish Church College

ISC, Business/Commerce, General, The Frank Anthony Public School, Kolkata

[View the original profile](https://tal.club/meet/tanwir-ahmed)

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