Tanwir Ahmed
Building Instaface.in | Ex-Amazonian | Ex-TCSer
Kolkata
9+ years of work experience
Jan 20242 yrs 11 mosPresent
Kolkata, West Bengal, India
Nov 20212 yrs 2 mosDec 2023
India
Mar 20192 yrsFeb 2021
Kolkata Area, India
Aug 20162 yrs 3 mosOct 2018
o Serving as point of contact for the customer queries, escalations and handling continuous interaction with customers via Email and Live Chat to ensure that areas of concern are addressed promptly for improved service levels.
o Ensuring a high-quality customer experience while adhering to the Service Level Adherence for their services.
o Managing high level complaints raised by customers efficiently and providing end to end resolution to avoid further escalation.
o Mapping customer’ requirements & ensuring rendering of solutions as per specified guidelines; minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index.
o Investigating and solving customers' problems (these may be more complex or long-standing problems which needs to be followed up on regular basis).
o Keeping accurate records of discussions or correspondence with customers; writing reports and following up with the customer time to time with the progress of the complaint and providing resolution.
Jun 20159 mosFeb 2016
Kolkata Area, India
o Hard core tele-sales.
o Website selling.
o Taking Sup-calls and closing sales for co-workers and new joinees.
o 100% Qualified Sales with no cancellations.
o Handling Customer Escalations.
Education
Bachelor of Business Administration - BBA, Business Administration, Management and Operations
Scottish Church College
20113 yrs2014
ISC, Business/Commerce, General
The Frank Anthony Public School, Kolkata
20101 yr2011
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