Tanveer Ansari
Customer Success | Codingal (YC-W’21)
Bengaluru
1+ year of work experience
Nov 20258 mosPresent
Bengaluru
Managed end-to-end customer & post-sales support using CRM and ticketing systems, ensuring SLA compliance and high CSAT in a fast pased startup.
Resolved multi-channel customer issues using Blackops, Redash, Zoko, and Atlas, improving service efficiency.
Provided technical and product support, troubleshooting platform issues and coordinating with tech teams (Django basics).
Handled conflict resolution, onboarding, and customer success, collaborating cross-functionally to drive operational excellence.
Applied strong conflict resolution and negotiation skills to retain customers and enhance experience.
Collaborated with cross-functional teams to ensure operational excellence.
May 20254 mosAug 2025
Meerut, Uttar Pradesh, India
Assisted customers via chat, email, and phone; enhanced issue-resolution and multitasking skills while
gaining experience in online order management, technical troubleshooting, and empathetic communication in
a high-volume support environment
Education
Bachelor of Business Administration, Business Administration and Management, General
Indira Gandhi National Open University
20253 yrs2028
Senior Secondary
National Institute of Open Schooling (NIOS)
Join Tanveer and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss