Headline

Technical Delivery & Programs Partner @ TCS | AI-Data-Cloud-Digital Transformation | AWS-Azure-GCP | GENAI Architecture & Governance | PMP-PSPO-CSM-ITIL-6S | Ex-Evident | Ex-OLYMPUS | Ex-Thermo

About

As a Technical Delivery Partner at TCS, I specialize in making enterprise AI real. I move beyond the pilot phase to build systems that actually serve millions of end users. Over my career, I’ve led $5M-10M+ cloud programs across AWS, Azure and GCP but my proudest metric isn't just the budget , it’s the 400+ engineers and consultants I’ve had the privilege to lead and scale globally. What I bring to the table: Execution at Scale: I’ve steered 20+ enterprise accounts to measurable success, including a 45% to 97% CSAT jump at Evident Scientific and achieved 99-100% CSAT score throughout journey . Efficiency with Empathy: I’ve cut delivery timelines by 25% and boosted talent retention by 12% because I believe a structured, mentored team is a high-performing one. Architectural Depth: Whether it’s GenAI governance or multi-cloud digital transformation, I stay hands-on with certifications like PMP,Product Management, AWS AI Practitioner,Azure and Google Cloud Digital Leader. Outside of the office, I’m a mentor to emerging tech talent and a supporter of social causes through Khuwahishain. I’m a firm believer that leadership is about building others up ,whether that’s a cloud infrastructure or a junior engineer’s career. Let’s connect if you’re looking for someone to lead AI delivery strategy, cloud transformation, or world-class delivery organizations.

Location

New Delhi

Work experience

Technical Delivery Partner at Tata Consultancy Services, Dec 2024 - Present · 1 yr 7 mos, New Delhi, Spearheading TCS's $5-10M+ AI and multi-cloud delivery portfolio, architecting programs across AWS, Azure and GCP that power digital experiences for millions of enterprise end users. Key Achievements: -Mobilized and led 400+ cross-functional engineers, architects, and consultants across global delivery centers — driving a unified execution model across 4 time zones -Engineered AI-led process redesign initiatives resulting in 30% operational efficiency uplift across the delivery portfolio -Reduced attrition by 12% through structured career pathing, mentorship frameworks and leadership development programs -Established delivery governance frameworks aligning client SLAs with agile sprint cadences across 20+ concurrent enterprise accounts -Championed GenAI adoption roadmaps for 3 Fortune-160 clients, translating AI strategy into phased production deployment plans

Manager Delivery & Programs at Tata Consultancy Services, Oct 2023 - Dec 2024 · 1 yr 3 mos, New Delhi, Delhi, India, Led multi-million dollar cloud transformation programs for TCS's enterprise client base, directing cross-functional delivery teams across the AWS and Azure ecosystems. Key Achievements: -Compressed delivery timelines by 25% through introduction of parallel-track agile methodologies across infrastructure and application streams -Managed stakeholder relationships across 10+ C-suite and VP-level client contacts, maintaining NPS scores above industry benchmark -Built and scaled a 200+ member delivery team from ground up within 6 months of program launch -Instituted SRE and DevSecOps practices that reduced post-deployment defect rates by 40% across managed services accounts

Manager Project & Programs at Tata Consultancy Services, Oct 2022 - Sep 2023 · 1 yr, New Delhi, Delhi, India

Sr. Assistant Manager Application & Technical Services at Evident Scientific, Jul 2018 - Sep 2022 · 4 yrs 3 mos, Gurgaon, India, Transformed service delivery operations for Evident Scientific (Olympus spin-off), scaling customer satisfaction from 45% to 97% over 4 years , improvement that became the benchmark for the APAC division. -Redesigned end-to-end service workflows for scientific instrument product lines, reducing average resolution time by 60% -Managed key account relationships for 50+ enterprise clients in pharmaceutical and research verticals across India and APAC -Built a 40-member technical support team; implemented structured escalation matrices and knowledge management systems -Led ISO-aligned QMS implementation that supported global regulatory compliance across product service operations

Senior Lead Engineer APAC at Thermo Fisher Scientific, May 2017 - Jun 2018 · 1 yr 2 mos, Noida, Uttar Pradesh, India, - Modernized legacy systems and processes for improved project execution - Led team empowerment initiatives resulting in enhanced productivity - Implemented proactive problem-solving methodologies - Maintained high customer satisfaction scores through quality focus - Facilitated seamless project deliveries from initiation to closure - Provided technical leadership and mentorship to engineering teams

Manager Application & Services at IR Technology Services Pvt Ltd, Feb 2013 - Apr 2017 · 4 yrs 3 mos, Noida, During my Master's program, I seized an opportunity that not only helped fund my studies but also profoundly shaped my career direction. I had the privilege of collaborating with Subject Matter Experts (SMEs), scientists, and product owners who were instrumental in helping me complete my Master's project. This role quickly expanded, and I took on Project , Program & leadership responsibilities, overseeing and managing the day-to-day operations for the APAC region. I successfully led cross-functional teams, driving strategic initiatives for growth and profitability for their Scientific area. Achieved remarkable business transformation in regional operations: - Scaled customer satisfaction from 45% to 97% over 4-year period - Led APAC regional operations and cross-functional team management - Drove strategic initiatives for growth and profitability in Scientific vertical - Managed complex, multi-phase projects with diverse stakeholder groups - Established service delivery framework for Indian market - Led knowledge transfer and training programs for regional teams Achievement: 52 percentage point improvement in customer satisfaction

Technical Associate at MG's S.S Patil Institute of Technology, Jul 2011 - Jul 2012 · 1 yr 1 mo, Jalgaon Area, India, My journey began with a mission to upgrade existing infrastructure & Manage techncal Activities. but it evolved into something much more. While managing projects, I found myself drawn to teaching which i thought will help me for my Higher studies & entrance . What started as a fun, spare-time activity quickly became a huge part of my life. I taught students everything from electronics ,Computing ,networking , Testing ,Troubleshooting ,documentation , process analysis to real-time project implementation . I tapped into a leadership potential I didn't know I had. This experience allowed me to not only share my knowledge but also to effectively optimize learning and development for others.

Education

Bachelor of Engineering, Electrical, Electronics and Communications Engineering, R. C. Patel Institute of Technology, Shirpur

Master Program, Business & Leadership, Simplilearn