---
title: "Tanul Sharma - Director of Customer Success in Bengaluru | Tal"
description: "Meet Tanul Sharma, Building Bitespeed(backed by Sequoia Capital) | IIM- K | Ex-Zomato | Ex- Teach for India | University of Delhi based in Bengaluru. AI stack includes claude, elevenlabs, and gemini."
image: "https://tal.club/meet/tanul-sharma/share-image"
---

# Tanul Sharma on Tal

## Headline

Building Bitespeed\(backed by Sequoia Capital\) \| IIM\- K \| Ex\-Zomato \| Ex\- Teach for India \| University of Delhi

## About

Strong management professional pursued Executive Programme in Advanced Operations Management and Analytics from IIM Kozhikode and hold a bachelors degree in Mathematics, Honours from University of Delhi\. An Individual with high level of ownership with an ability to obtain results in dynamic environments by effective people management & orientation to detail\. Experienced Leader with a demonstrated history of working in the consumer services industry\. Skilled in Customer Service, Management, Process Optimisation and Leadership\.

## Location

Bengaluru

## AI stack

claude

elevenlabs

gemini

meta

openai

ChatGPT

## Work experience

Director of Customer Success at BiteSpeed, Jul 2021 \- Present · 5 y 1 mo, Bengaluru, Karnataka, India, BiteSpeed is building the Customer OS for E\-commerce\. We're a Sequoia\-backed SaaS startup helping 5000\+ Shopify brands with a unified marketing and support platform across channels like Whatsapp, Instagram, Email, SMS, Push Notifications & more\. Check us out here \- https://www\.bitespeed\.co

Team Lead\- Travel Operations at Zomato, May 2019 \- Nov 2020 · 1 yr 7 mos, Gurugram, Haryana, India, \- Identify the gaps in the process and help in streamlining it\. \- Conduct day\-to\-day project coordination, planning, and implementation across multiple teams\. \- Process & cost optimisation\. \- Vendor management, administration& policy support\. \- Rolling out travel reports to the business heads\. \- Rolling out weekly team report\.

Team Lead\- Operations at Zomato, Dec 2017 \- May 2019 · 1 yr 6 mos, Gurugram, Haryana, India, \- Managed a team of 30\-35 associates and ensured their operational metrics were inline with the process requirements\. \- Conducted regular meetings and on\-on\-one discussion with the team to mentor them and helped them grow within and outside the team as per skill set\. \- Conduct trainings to ensure the team maintains a high level of quality and efficiency\. \- Worked with the recruitment team to hire candidates which includes screening, processing and interviewing for Customer Delight team\. \- Responsible for day to day work management of activities on the operational front\.

Senior Associate\- Operations at Zomato, May 2017 \- Dec 2017 · 8 mos, Gurugram, Haryana, India, \- Handled customer escalations through chat and voice for the online ordering business for Zomato for P1 customers and ensure timely resolution\. \- Handled external escalations from merchants and other stakeholders\. \- Data analysis and sending out weekly reports for checking the team's performance\. \- Provided training to new joiners and gave constant feedback to the team\.

Volunteer at Teach For India, Dec 2016 \- Dec 2016 · 1 mo, New Delhi Area, India

## Education

Advanced Operations Management and Analytics, Indian Institute of Management, Kozhikode

Bachelor of Science \(B\.Sc\.\)Hons\., Mathematics, Shaheed Bhagat Singh College

[View the original profile](https://tal.club/meet/tanul-sharma)

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