Headline

Backend Engineer · Distributed Systems @ Scale

About

Software Engineer with 5 years of experience designing and delivering high-scale distributed systems. Built and owned backend infrastructure serving 2B+ devices globally, including a user profile service sustaining ~200K RPS. Deep expertise in event-driven architectures, high-throughput API design, and scalable data systems. Hands-on experience with AWS cloud services, microservices, and AI-assisted development workflows.

Location

Greater Bengaluru Area

AI stack

codex

cursor

gemini

opencode

claudecode

Work experience

Software Engineer II at Helpshift, a Keywords Technology, Apr 2024 - Present · 2 yrs 5 mos, Pune District, Maharashtra, India, - Architected and owned a distributed user profile service serving 2B+ users, sustaining ~200K RPS for real-time segmentation and personalization with 99.95% uptime SLA. - Designed a hybrid sharding strategy on a distributed SQL datastore, eliminating hot partitions and improving p95 query latency by ~35% under peak traffic, reducing on-call incidents by 40% - Built event-driven microservices using Kafka, Redis, and MongoDB, reducing synchronous API load by ~40% and improving system resilience across 8+ downstream services. - Designed and versioned high-throughput REST APIs consumed by millions of mobile SDK installations, enabling zero-downtime client rollouts and backward-compatible APIs. - Applied LLM-assisted workflows to analyze production logs, trace distributed failures, and accelerate debugging of services, reducing investigation time during incident analysis.

Software Engineer - Android at Helpshift, a Keywords Technology, Jul 2021 - Apr 2024 · 2 yrs 10 mos, Pune District, Maharashtra, India, - Leading the development of a mobile app utilizing Kotlin Multiplatform and Jetpack Compose, providing a seamless mobile experience of Helpshift's customer CRM dashboard. Successfully managing the entire project lifecycle, from conceptualization to deployment, delivering a high-quality application that enhanced customer satisfaction. - Played a pivotal role in Helpshift SDK X, an industry-leading customer support tool, installed on over 2 billion devices worldwide. Collaborated with a cross-functional team to develop multiple features, ensuring efficient communication between Java and WebViews. Demonstrated strong problem-solving skills and attention to detail, resulting in improved performance and enhanced user experience. - Developed Cocos2dx and Unity plugins for SDK X, enabling seamless integration of our Java layer APIs through JNI. Implemented a robust wrapper to streamline the utilization of our APIs, ensuring smooth interoperability between different game development platforms. This contribution significantly enhanced the versatility and accessibility of Helpshift SDK X, expanding its reach among gaming developers. - Developed scripts to optimize Jenkins job time and automate release processes, enabling efficient assembly of builds and execution of unit tests per commit. - Mentored and onboarded new team members and junior developers, providing guidance and support to facilitate their integration into the team and foster their professional growth. - Led knowledge-sharing initiatives and conducted training sessions to enhance the skills and proficiency of team members.

Accelerator Program at Indian Institute of Management Udaipur, Jan 2020 - May 2020 · 5 mos, Udaipur, Selected as one of the 28 Startups all over India in Launch-n-Zoom Accelerator Program conducted by Incubation Centre at IIM Udaipur

Senior Executive at Training and Placement Cell, LNMIIT, Jul 2019 - Feb 2021 · 1 yr 8 mos, Jaipur

Summer Internship Program at National Instruments, May 2019 - Jul 2019 · 3 mos, Noida, Uttar Pradesh, India

Education

Bachelor's degree, Mechanical Engineering, The LNM Institute of Information Technology

Bachelor's degree, Physics,Chemistry ,Maths, Jawaharlal nehru school