Headline

Process Trainer | Learning & Development (L&D) | New Hire Training | Performance Coaching | BPO Operations

About

Result-oriented Process Trainer with 4.8+ years of experience in the BPO industry, including experience in Customer Support and Learning & Development. Expertise in New Hire Training, Refresher Training, Nesting Support, Coaching, Training Need Analysis (TNA), and Performance Improvement. Experienced in collaborating with Operations and Quality teams to improve agent performance, customer experience, and business KPIs. Strong presentation, communication, and stakeholder management skills with the ability to deliver engaging classroom and virtual training sessions.

Location

Delhi

Work experience

Trainer at TaskUs, Aug 2023 - Apr 2026 · 2 yrs 9 mos, Gurugram, • Delivered training programs for E-commerce & Fintech processes improving agent performance • Conducted refresher & floor support sessions to improve quality scores • Managed training data & trackers ensuring reporting accuracy • Supported operational teams to drive performance improvements

Senior Advisor Chat Support at Concentrix, May 2021 - Mar 2023 · 1 yr 11 mos, Gurugram, • Delivered real-time customer resolutions through chat support • Handled complex queries & merchant issues • Represented business LOB in client discussions • Promoted based on performance excellence

Education

High School Diploma, cbse

12th Grade, cbse