---
title: "Tanu shukla - part time job in Delhi | Tal"
description: "Meet Tanu shukla, MBA| Healthcare | Patient centred Care | based in Delhi."
image: "https://tal.club/meet/tanu-4/share-image"
---

# Tanu shukla on Tal

## Headline

MBA\| Healthcare \| Patient centred Care \|

## Location

Delhi

## Work experience

part time job at No

Senior Associate at Visit Health, Dec 2024 \- Present · 1 yr 7 mos, Noida, Uttar Pradesh, India, I am a Healthcare management professional with 2\+ experience in visit in healtg operations,clinical coordination and patient centred care delivery \. Holding an MBA with specialisation in Healthcare management, I combine operations disciple with strategic thinking to drive measurable improvement in healthcare service quality and compliance\. I have successful managed end to end visit health work flows coordinate cross functional clinical and operations teams and monitored KPI to ensure consistently high care standards\.

Operations Associate at Visit Health Private Limited, Oct 2024 \- Present · 1 yr 9 mos, Oversee end\-to\-end OPD service delivery across a network of hospitals and corporate clients, ensuring seamless patient flow, appointment scheduling, and clinical coordination\. Led and managed large\-scale vaccination campaigns for Oracle employees, handling data management on the Oracle platform, logistics coordination, and real\-time reporting to ensure 100% program compliance\. Administer comprehensive medical insurance services for high\-profile corporate clients including Deloitte, Oracle, Vodafone, and Samsung, resolving escalations and customizing healthcare solutions to meet organizational needs\. Cultivate and maintain strong client relationships through regular touchpoints, proactive communication, and swift resolution of service\-related concerns, ensuring high retention and satisfaction rates\. Author detailed knowledge base articles and process documentation covering newly identified operational issues, resolutions, and best practices to facilitate team training and continuous improvement\. Collaborate cross\-functionally with hospital administrators and internal teams to identify and eliminate service bottlenecks, resulting in improved patient turnaround time and client satisfaction scores\. Monitor and analyze OPD metrics and SLA compliance reports, identifying trends and recommending corrective actions to senior management\.

Customer Support Specialist at I Energizer IT Service Pvt\. Ltd\., Jun 2024 \- Oct 2024 · 5 mos, Handled inbound and outbound customer inquiries via phone and email, ensuring prompt and professional resolution of service issues for Urban Company clients\. Monitored and managed daily incident queues and change requests, prioritizing tickets based on urgency and SLA requirements to maintain service continuity\. Actively tracked team performance against monthly SLA targets, generating progress reports and escalating critical issues to ensure on\-time resolution\. Maintained strong client relationships through consistent follow\-ups and personalized communication, contributing to a high Net Promoter Score \(NPS\)\. Created and updated internal knowledge documentation for recurring issues and newly reported problems, reducing average resolution time across the team\. Collaborated with cross\-functional teams to identify root causes of recurring customer complaints and implement process improvements\.

## Education

Master of Business Administration, Digital Communication and Media/Multimedia, Manipal institute of technology

Bachelor of Science, Biology/Biological Sciences, General, Delhi University

[View the original profile](https://tal.club/meet/tanu-4)

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