Headline

Process Associate @ 1Fourr Market Research | Ensuring Quality and Timely Deliverables

About

I'm Tannu Gupta, a Process Associate at 1 Four market research company, specializing in optimizing operations and ensuring data accuracy. With expertise in Advanced Excel, Google Sheets, and cross-functional collaboration, I drive efficiency and transform insights into actionable strategies. Currently exploring ways to leverage data for impactful business decisions. Let's connect to explore growth opportunities. At Genmarc Research Pvt Ltd, I served as a Process Associate for 1 year, where I played a key role in optimizing market research operations. I collaborated with cross-functional teams to streamline backend processes, ensuring data integrity and accuracy. Proficient in Advanced Excel and Google Sheets, I leveraged these tools to drive efficiency and support data-driven decision-making. This experience honed my attention to detail and ability to transform complex data into actionable insights.

Location

Delhi

Work experience

Customer Support Executive at 1Fourr Market Research, Assisted customers and respondents by addressing queries and providing timely solutions. Conducted data validation and quality checks to ensure compliance with client requirements. Recorded customer feedback and escalated critical issues to the appropriate teams. Supported daily customer service operations while ensuring service quality and efficiency. Improved response handling through prompt issue resolution. Contributed to maintaining quality standards and customer satisfaction.

Customer Support Executive at Genmarc Research Pvt. Ltd, Managed customer and client queries through phone calls and emails in a professional and customer-focused manner. Coordinated with respondents to ensure smooth survey execution and quality data collection. Resolved customer concerns promptly while maintaining high customer satisfaction. Maintained accurate records, documentation, and data quality standards. Collaborated with internal teams to ensure timely completion of client requirements. Delivered consistent customer support while maintaining high data accuracy. Built positive customer relationships through effective communication and timely issue resolution.

Process Associate at 1Four Market Research, Aug 2025 - Present · 1 yr

Process Associate at Genmarc Research Pvt. Ltd, Sep 2024 - Present · 1 yr 11 mos, India

Process Associate at Genmarc Research Pvt. Ltd, Sep 2024 - Present · 1 yr 11 mos

Education

Bachelor of Arts - BA, Central Board of Secondary Education

Bachelor's Degree, Pursuing, University of delhi