Headline

Crafting Distinctive Digital Experiences

About

I am a detail-oriented and proactive professional who values clarity, accountability, and continuous learning. I enjoy working in roles where I can solve problems, coordinate with people from different backgrounds, and turn information into actionable outcomes. Client Operations & Business Analyst with proven experience managing international clients, driving operational efficiency, and supporting pricing and strategic decisions. I specialize in clear client communication, data-backed insights, and cross-functional coordination. Backed by a BBA in Finance, I bring strong analytical thinking, Excel-based reporting expertise, and hands-on experience across client operations, business strategy, research, and marketing. I thrive in fast-paced, accountability-driven environments and add value where structure, precision, and execution matter.

Location

Delhi

Work experience

Client Operations Analyst at Arkency, Aug 2024 - Jan 2026 · 1 yr 6 mos, Remote, Managed and maintained strong relationships with foreign clients, handling queries, updates and follow‑ups. Handled all client communication via emails in a professional and timely manner. ⁠Performed financial negotiations with clients regarding pricing, quotations and payment terms.

Self Employed at Self Employed, Apr 2022 - Jan 2026 · 3 yrs 10 mos, Crafted compelling story-led content that blends creativity with audience psychology to drive emotional connection and recall. Conducted qualitative, narrative-based research to understand user behavior, preferences, and engagement triggers. Translated insights into high-impact storytelling frameworks for digital platforms, blogs, and brand narratives. Designed innovative engagement experiments to test content resonance.

Creative Writer at Self Employed, Jan 2018 - Dec 2024 · 7 yrs

Business Strategist at Aady Polymers, Jul 2024 - Dec 2025 · 1 yr 6 mos, New Delhi, Delhi, India, Generated ideas helping in the advancement of services. Maintained and updated Excel-based reports for sales, orders, expenses and client requirements Ensured smooth daily operations, coordinating between clients, internal team and vendors Assisted management in decision‑making by analysing client feedback and business data

Summer Intern at AIM India, Aug 2023 - Oct 2023 · 3 mos, On-site, Gained experience, exposure, and knowledge of career-specific procedures and systems. Developed strong organizational and time management skills by completing multiple tasks simultaneously. Demonstrated ability to take initiative and work independently on assigned projects. Gained experience in customer service, problem solving, and communication through daily interactions with clients. Made a final project presentation at end of internship to communicate findings, share learnings, and offer suggestions for improving program.

Education

Bachelor of Business Administration - BBA, Finance and Financial Management Services, Guru Gobind Singh Indraprastha University