Headline

In my current role, I handle customer queries, resolve service-related concerns, and ensure strict adherence to quality and SLA standards.

About

My name is Tanmoy Das, and I am currently based in Kolkata. I have eight months of experience working with Startek in an international chat and voice support process. In my current role, I handle customer queries, resolve service-related concerns, and ensure compliance with quality and SLA standards. I have completed my Higher Secondary education under the CBSE Board. Through my experience, I have developed strong communication skills, active listening ability, and a customer-focused approach. I am now seeking an opportunity in a UK process where I can further enhance my professional skills, contribute to organisational growth, and build a long-term career in the international BPO sector.

Location

Greater Kolkata Area

Work experience

Customer Service Representative at Startek India, Jun 2025 - Present · 1 yr 1 mo, Greater Kolkata Area, My name is Tanmoy Das, and I am currently based in Kolkata. I have eight months of experience working with Startek in an international chat and voice support process. In my current role, I handle customer queries, resolve service-related concerns, and ensure compliance with quality and SLA standards. I have completed my Higher Secondary education under the CBSE Board. Through my experience, I have developed strong communication skills, active listening ability, and a customer-focused approach. I am now seeking an opportunity in a UK process where I can further enhance my professional skills, contribute to organisational growth, and build a long-term career in the international BPO sector.

Customer Care Executive at Startek, Jun 2025 - Present · 1 yr 1 mo, Kolkata, West Bengal, India, My name is Tanmoy Das, and I am currently based in Kolkata. I have eight months of experience working with Startek in an international chat and voice support process. In my current role, I handle customer queries, resolve service-related concerns, and ensure compliance with quality and SLA standards. I have completed my Higher Secondary education under the CBSE Board. Through my experience, I have developed strong communication skills, active listening ability, and a customer-focused approach. I am now seeking an opportunity in a UK process where I can further enhance my professional skills, contribute to organisational growth, and build a long-term career in the international BPO sector.

Education

12th commerce (CBSE), Business/Commerce, General, SHREE SHANTOSHI MAA ACADEMY (JOKA)

12th, Commerce, SHREE SHANTOSHI MAA ACADEMY (JOKA)