Tanmay Debanshu profile photo 1 on Tal

Tanmay Debanshu

Operations Executive | Improving Service Efficiency | Issue Resolution | Excel · Power BI · CRM | MBA(Marketing)

India

1+ year of work experience

Zolo
Aug 202510 mosPresent

Bengaluru, Karnataka, India

Redesigned the issue escalation workflow across 10+ vendor relationships, cutting average service response time by 20% and reducing repeat complaints. Resolved 900+ resident service requests by acting as the primary coordination point between tenants, vendors, and internal teams — maintaining a 92% satisfaction rate. Built weekly operational dashboards in Excel and Power BI to surface recurring service failures, enabling management to prioritise fixes that reduced downtime across facilities.
Aug 202510 mosPresent

Redesigned escalation workflows across 10+ vendors, reducing service response time by 20% and lowering repeat complaint rates. Managed end-to-end service delivery for 900+ residents, maintaining a 92% CSAT rate through proactive issue resolution and cross-team coordination. Developed Excel and Power BI dashboards to monitor operational KPIs, enabling faster data-driven decisions and improved stakeholder visibility. Automated recurring reports using advanced Excel – Pivot Tables, XLOOKUP, SUMIFS – reducing manual effort and improving reporting turnaround. Conducted root cause analysis (RCA) to resolve systemic issues across 3 internal teams, preventing repeat escalations. Maintained 99%+ data accuracy through daily data validation; improved inventory accuracy by 15% via ERP data analysis. Delivered data-driven stakeholder reports contributing to a 25% improvement in client satisfaction scores.
averixis solutions
Jul 20252 mosAug 2025

Bangalore Urban, Karnataka, India

Managed end-to-end sales funnel for ed-tech enrollments, consistently hitting monthly targets through lead counseling and live product demos. Maintained CRM records for 50+ leads, collaborating with marketing to improve lead quality and conversion rate.

Education

Master of Business Administration, Marketing

Regional College of Management

20232 yrs2025
Ravenshaw university

Bachelor of Commerce

Ravenshaw university

20203 yrs2023

Join Tanmay and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Tanmay Debanshu on Tal

Headline

Operations Executive | Improving Service Efficiency | Issue Resolution | Excel · Power BI · CRM | MBA(Marketing)

About

MBA graduate with hands-on experience in customer operations, service delivery, and operational problem solving in high-volume environments. I cut service response times by 20% managing operations for 900+ residents at ZoloStays — by fixing the escalation workflow nobody had touched before. As an Operations Executive, I sit at the intersection of people, process, and data. I coordinate 10+ vendors, resolve high-volume service issues daily, and build Excel reports that turn operational noise into decisions management can act on. I hold certifications in Data Analytics (Deloitte/Forage) and Data Visualisation (Tata/Forage), and I'm actively building toward roles in Operations, Customer Experience, and Tech Platform Operations — where process improvement and analytical thinking both matter. Open to opportunities in Bengaluru, Bhubaneswar, and Hyderabad. Let's connect.

Location

India

Work experience

Operations Executive at Zolo, Aug 2025 - Present · 10 mos, Bengaluru, Karnataka, India, Redesigned the issue escalation workflow across 10+ vendor relationships, cutting average service response time by 20% and reducing repeat complaints. Resolved 900+ resident service requests by acting as the primary coordination point between tenants, vendors, and internal teams — maintaining a 92% satisfaction rate. Built weekly operational dashboards in Excel and Power BI to surface recurring service failures, enabling management to prioritise fixes that reduced downtime across facilities.

Operations Executive at ZoloStays, Aug 2025 - Present · 10 mos, Redesigned escalation workflows across 10+ vendors, reducing service response time by 20% and lowering repeat complaint rates. Managed end-to-end service delivery for 900+ residents, maintaining a 92% CSAT rate through proactive issue resolution and cross-team coordination. Developed Excel and Power BI dashboards to monitor operational KPIs, enabling faster data-driven decisions and improved stakeholder visibility. Automated recurring reports using advanced Excel – Pivot Tables, XLOOKUP, SUMIFS – reducing manual effort and improving reporting turnaround. Conducted root cause analysis (RCA) to resolve systemic issues across 3 internal teams, preventing repeat escalations. Maintained 99%+ data accuracy through daily data validation; improved inventory accuracy by 15% via ERP data analysis. Delivered data-driven stakeholder reports contributing to a 25% improvement in client satisfaction scores.

Business Development Intern at averixis solutions, Jul 2025 - Aug 2025 · 2 mos, Bangalore Urban, Karnataka, India, Managed end-to-end sales funnel for ed-tech enrollments, consistently hitting monthly targets through lead counseling and live product demos. Maintained CRM records for 50+ leads, collaborating with marketing to improve lead quality and conversion rate.

Education

Master of Business Administration, Marketing, Regional College of Management

Bachelor of Commerce, Ravenshaw university