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Tanishq Budhwar

CS & Implementation Manager | Fintech | ₹120L+ ARR | Cut Onboarding 7→2 Days | LEO1 · Jodo · HDFC

Hyderabad

7+ years of work experience

LEO1
Dec 20241 yr 8 mosPresent

Mumbai, Maharashtra, India

Leading end-to-end implementation and customer success for LEO1's Smart ID + prepaid card product across ~14 educational institutions, managing onboarding, card dispatch, and SLA adherence within a 10-day delivery cycle. Overseeing card printing and fulfilment operations for ~25k students, coordinating cross-functionally with logistics, product, and school admin teams to maintain <10-day kit delivery SLA. Built and standardised implementation SOPs that reduced onboarding dependency on central team by ~30%, enabling faster regional scale.
Jodo
Mar 20222 yrs 10 mosDec 2024

Mumbai, Maharashtra, India

Owned P&L and full account health for ₹120L+ ARR portfolio across Payment Gateway, Auto Debit, and Fee Financing products - maintaining >95% retention through structured QBRs and proactive escalation management. Spearheaded a self-serve onboarding framework that cut institution go-live time from 7 to 2 days, saving ~₹15L in deployment costs and enabling ~3x faster partner activation across ~60 institutions. Drove ~40% improvement in operational efficiency by standardising cross-functional workflows between product, tech, and ops teams for active client programs. Designed and delivered structured onboarding curriculum for ~8 incoming Program Managers, compressing ramp-up time from ~4 weeks to ~2 weeks through SOPs, shadowing protocols, and live account walkthroughs.
BrowserStack
Apr 202111 mosFeb 2022

Mumbai, Maharashtra, India

Prospected and qualified ~150+ enterprise and mid-market leads monthly across Europe, handing off sales-ready opportunities to Account Executive teams and maintaining consistent pipeline coverage. Engaged QA and engineering decision-makers at software companies through targeted LinkedIn and email outreach, achieving ~110% of quarterly BDR quota.
HDFC Bank
May 20182 yrs 2 mosJun 2020

Durgapur, West Bengal, India

Grew managed portfolio from ₹18Cr to ₹30Cr over 18 months by deepening HNI relationships and onboarding new customers through structured referral networks. Achieved 55% cross-sell conversion rate on savings and investment products - mutual funds, insurance, and FDs - across an active base of ~200 premium banking clients. Delivered CASA acquisition targets for 18 consecutive months, ranking among branch top performers through needs-based selling and consistent pipeline discipline.

Education

Balaji Institute of Modern Management

PGDM Marketing, Marketing

Balaji Institute of Modern Management

20162 yrs2018
Osmania University, Hyderabad

Bachelor of Commerce, Business/Commerce, General

Osmania University, Hyderabad

20133 yrs2016

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Headline

CS & Implementation Manager | Fintech | ₹120L+ ARR | Cut Onboarding 7→2 Days | LEO1 · Jodo · HDFC

About

INR 120L+ ARR. 7 years in fintech CS and implementation. I build the processes that turn signed contracts into retained customers - cutting onboarding from 7 to 2 days at Jodo, driving 40% ops efficiency, and managing end-to-end rollouts across 60+ indirect reports.

Location

Hyderabad

Work experience

Assistant Vice President - Implementation (CSM) at LEO1, Dec 2024 - Present · 1 yr 8 mos, Mumbai, Maharashtra, India, Leading end-to-end implementation and customer success for LEO1's Smart ID + prepaid card product across ~14 educational institutions, managing onboarding, card dispatch, and SLA adherence within a 10-day delivery cycle. Overseeing card printing and fulfilment operations for ~25k students, coordinating cross-functionally with logistics, product, and school admin teams to maintain <10-day kit delivery SLA. Built and standardised implementation SOPs that reduced onboarding dependency on central team by ~30%, enabling faster regional scale.

Program Manager at Jodo, Mar 2022 - Dec 2024 · 2 yrs 10 mos, Mumbai, Maharashtra, India, Owned P&L and full account health for ₹120L+ ARR portfolio across Payment Gateway, Auto Debit, and Fee Financing products - maintaining >95% retention through structured QBRs and proactive escalation management. Spearheaded a self-serve onboarding framework that cut institution go-live time from 7 to 2 days, saving ~₹15L in deployment costs and enabling ~3x faster partner activation across ~60 institutions. Drove ~40% improvement in operational efficiency by standardising cross-functional workflows between product, tech, and ops teams for active client programs. Designed and delivered structured onboarding curriculum for ~8 incoming Program Managers, compressing ramp-up time from ~4 weeks to ~2 weeks through SOPs, shadowing protocols, and live account walkthroughs.

Business Development Representative at BrowserStack, Apr 2021 - Feb 2022 · 11 mos, Mumbai, Maharashtra, India, Prospected and qualified ~150+ enterprise and mid-market leads monthly across Europe, handing off sales-ready opportunities to Account Executive teams and maintaining consistent pipeline coverage. Engaged QA and engineering decision-makers at software companies through targeted LinkedIn and email outreach, achieving ~110% of quarterly BDR quota.

Relationship Manager at HDFC Bank, May 2018 - Jun 2020 · 2 yrs 2 mos, Durgapur, West Bengal, India, Grew managed portfolio from ₹18Cr to ₹30Cr over 18 months by deepening HNI relationships and onboarding new customers through structured referral networks. Achieved 55% cross-sell conversion rate on savings and investment products - mutual funds, insurance, and FDs - across an active base of ~200 premium banking clients. Delivered CASA acquisition targets for 18 consecutive months, ranking among branch top performers through needs-based selling and consistent pipeline discipline.

Education

PGDM Marketing, Marketing, Balaji Institute of Modern Management

Bachelor of Commerce, Business/Commerce, General, Osmania University, Hyderabad