---
title: "Tanisha Dhariwal - Customer Experience Manager in Bengaluru | Tal"
description: "Meet Tanisha Dhariwal, Crew| Crib Life|Economic Times | United Nations Volunteer| Cancer Survivor|Government of Nepal based in Bengaluru. AI stack includes claude code, gemini, and openai."
image: "https://tal.club/meet/tanisha-dhariwal/share-image"
---

# Tanisha Dhariwal on Tal

## Headline

Crew\| Crib Life\|Economic Times \| United Nations Volunteer\| Cancer Survivor\|Government of Nepal

## About

I am a passionate and versatile professional with a unique blend of expertise in social media marketing, social work, law, sports, brand consulting, community building, and project management\. As a dedicated advocate for social impact and brand growth, I thrive on leveraging my diverse skill set to create meaningful connections and drive impactful projects\. With a track record of success in both the non\-profit and corporate sectors, I am committed to fostering positive change and empowering individuals and communities\. Let's connect and collaborate to make a lasting difference together\.

## Location

Bengaluru

## AI stack

claude code

gemini

openai

ChatGPT Images

## Work experience

Customer Experience Manager at Swiggy, Sep 2025 \- Present · 1 yr, Founded and lead the Restaurant category end\-to\-end — operations, partnerships, CX and content — for a 10\-member team, serving 7,600\+ unique members across 25,000\+ missions in year one\. Built a 190\+ restaurant partner network from zero; personally closed the category's largest partnership \(Naru Noodle Bar\), driving ₹18\.4L in net GMV from 518 converted bookings\. Members onboarding through the category retain 32% by Month 3 — 43% higher than the company baseline — evidence that category ownership compounds into member loyalty, not just one\-time transactions\. Cut first\-response time by over 90% \(75 to 6 minutes\) and held CSAT above 80% through 3x ticket\-volume growth, via SOP design, service automation and AI\-enabled workflows \(Claude, JedAI\)\. Personally delivered 200\+ guest delight moments \(curated notes, cakes, décor\) alongside running the category's content engine — recurring editorial features, push campaigns and catalogue curation\. Extended the partnership model internationally: onboarded 3 Thailand DMCs, unlocking 300\+ experiences and 2 dedicated tour guides in a new market\.

Head of Client Services at CribLife, Apr 2024 \- Sep 2025 · 1 yr 6 mos, Managed 30–40 daily concierge requests for 80\+ UHNW clients across 3 enterprise accounts \(Swiggy Rarelife, Times Internet Group, Kotak Mahindra Bank\), achieving 90%\+ satisfaction and 98% retention with sub\-10\-minute TATs\. Built and scaled a 30–40 partner global vendor network across luxury hotels, restaurants and DMCs, securing hard\-to\-get reservations and fulfilling last\-minute, high\-stakes requests\. Owned team operations end\-to\-end — SOP design, KPI tracking, rostering, MIS reporting — and mentored a team of 7 on service standards and communication protocols\.

Fundraising Coordinator and Marketing Associate at KOTA CANCER Society, Aug 2023 \- Apr 2024 · 9 mos, India

Influencer Marketing and Content Creation at t\.dhariwal1316, Dec 2022 \- Dec 2024 · 2 yrs 1 mo, I have been growing as a digital content creator and an influencer on my Instagram page @t\.dhariwal1316 with 7k\+ followers\.

Law Student at University of Sydney, Feb 2022 \- Feb 2025 · 3 yrs 1 mo, North Sydney, New South Wales, Australia

## Education

Doctor of Law, University of Sydney

Bachelor of Arts, Political Science and Government, University of delhi

[View the original profile](https://tal.club/meet/tanisha-dhariwal)

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