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Tanisha Dhariwal

Crew| Crib Life|Economic Times | United Nations Volunteer| Cancer Survivor|Government of Nepal

Bengaluru

4+ years of work experience

Swiggy
Sep 20251 yrPresent

Founded and lead the Restaurant category end-to-end — operations, partnerships, CX and content — for a 10-member team, serving 7,600+ unique members across 25,000+ missions in year one. Built a 190+ restaurant partner network from zero; personally closed the category's largest partnership (Naru Noodle Bar), driving ₹18.4L in net GMV from 518 converted bookings. Members onboarding through the category retain 32% by Month 3 — 43% higher than the company baseline — evidence that category ownership compounds into member loyalty, not just one-time transactions. Cut first-response time by over 90% (75 to 6 minutes) and held CSAT above 80% through 3x ticket-volume growth, via SOP design, service automation and AI-enabled workflows (Claude, JedAI). Personally delivered 200+ guest delight moments (curated notes, cakes, décor) alongside running the category's content engine — recurring editorial features, push campaigns and catalogue curation. Extended the partnership model internationally: onboarded 3 Thailand DMCs, unlocking 300+ experiences and 2 dedicated tour guides in a new market.
CribLife
Apr 20241 yr 6 mosSep 2025

Managed 30–40 daily concierge requests for 80+ UHNW clients across 3 enterprise accounts (Swiggy Rarelife, Times Internet Group, Kotak Mahindra Bank), achieving 90%+ satisfaction and 98% retention with sub-10-minute TATs. Built and scaled a 30–40 partner global vendor network across luxury hotels, restaurants and DMCs, securing hard-to-get reservations and fulfilling last-minute, high-stakes requests. Owned team operations end-to-end — SOP design, KPI tracking, rostering, MIS reporting — and mentored a team of 7 on service standards and communication protocols.
Aug 20239 mosApr 2024

India

Dec 20222 yrs 1 moDec 2024

I have been growing as a digital content creator and an influencer on my Instagram page @t.dhariwal1316 with 7k+ followers.
University of Sydney
Feb 20223 yrs 1 moFeb 2025

North Sydney, New South Wales, Australia

Tanisha’s AI Stack

claude code
claude code
gemini
gemini
openai
openai
ChatGPT Images
ChatGPT Images

Education

University of Sydney

Doctor of Law

University of Sydney

20222022
University of delhi

Bachelor of Arts, Political Science and Government

University of delhi

20163 yrs2019

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Headline

Crew| Crib Life|Economic Times | United Nations Volunteer| Cancer Survivor|Government of Nepal

About

I am a passionate and versatile professional with a unique blend of expertise in social media marketing, social work, law, sports, brand consulting, community building, and project management. As a dedicated advocate for social impact and brand growth, I thrive on leveraging my diverse skill set to create meaningful connections and drive impactful projects. With a track record of success in both the non-profit and corporate sectors, I am committed to fostering positive change and empowering individuals and communities. Let's connect and collaborate to make a lasting difference together.

Location

Bengaluru

AI stack

claude code

gemini

openai

ChatGPT Images

Work experience

Customer Experience Manager at Swiggy, Sep 2025 - Present · 1 yr, Founded and lead the Restaurant category end-to-end — operations, partnerships, CX and content — for a 10-member team, serving 7,600+ unique members across 25,000+ missions in year one. Built a 190+ restaurant partner network from zero; personally closed the category's largest partnership (Naru Noodle Bar), driving ₹18.4L in net GMV from 518 converted bookings. Members onboarding through the category retain 32% by Month 3 — 43% higher than the company baseline — evidence that category ownership compounds into member loyalty, not just one-time transactions. Cut first-response time by over 90% (75 to 6 minutes) and held CSAT above 80% through 3x ticket-volume growth, via SOP design, service automation and AI-enabled workflows (Claude, JedAI). Personally delivered 200+ guest delight moments (curated notes, cakes, décor) alongside running the category's content engine — recurring editorial features, push campaigns and catalogue curation. Extended the partnership model internationally: onboarded 3 Thailand DMCs, unlocking 300+ experiences and 2 dedicated tour guides in a new market.

Head of Client Services at CribLife, Apr 2024 - Sep 2025 · 1 yr 6 mos, Managed 30–40 daily concierge requests for 80+ UHNW clients across 3 enterprise accounts (Swiggy Rarelife, Times Internet Group, Kotak Mahindra Bank), achieving 90%+ satisfaction and 98% retention with sub-10-minute TATs. Built and scaled a 30–40 partner global vendor network across luxury hotels, restaurants and DMCs, securing hard-to-get reservations and fulfilling last-minute, high-stakes requests. Owned team operations end-to-end — SOP design, KPI tracking, rostering, MIS reporting — and mentored a team of 7 on service standards and communication protocols.

Fundraising Coordinator and Marketing Associate at KOTA CANCER Society, Aug 2023 - Apr 2024 · 9 mos, India

Influencer Marketing and Content Creation at t.dhariwal1316, Dec 2022 - Dec 2024 · 2 yrs 1 mo, I have been growing as a digital content creator and an influencer on my Instagram page @t.dhariwal1316 with 7k+ followers.

Law Student at University of Sydney, Feb 2022 - Feb 2025 · 3 yrs 1 mo, North Sydney, New South Wales, Australia

Education

Doctor of Law, University of Sydney

Bachelor of Arts, Political Science and Government, University of delhi