Headline

Technical Support Agent @ Sky | Cybersecurity, Splunk

About

Graduating from Vellore Institute of Technology in 2025, I have developed a strong foundation in technical support and troubleshooting through my roles as a Technical Support Agent and Service Technician at Sky. Here, I have served as the primary point of contact for customers, adeptly resolving broadband, network, and billing issues while maintaining high levels of customer satisfaction. My passion lies in leveraging my skills to ensure seamless service delivery, which includes managing customer interactions and logging technical details with precision. I aim to continue contributing to impactful technical support initiatives, driving operational efficiency and enhancing customer experiences.

Location

Vellore

AI stack

claude code

gemini

lovable

openai

openclaw

perplexity

Work experience

Technical Support Agent at Sky, Aug 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, • Served as the first point of contact for customers, providing technical support for broadband and television services. • Raised tickets and resolved issues over the phone, ensuring customer satisfaction and efficient service delivery. • Escalated complex network-related issues to appropriate teams, facilitating timely resolutions.

Service Technician at Sky UK Process, Aug 2025 - Present · 1 yr 2 mos, • Provide exceptional technical and customer support to Sky UK customers through calls, ensuring quick and accurate issue resolution. • Troubleshoot broadband, network , Billing and service-related concerns while maintaining clear and professional communication. • Accurately log customer interactions and technical details in the CRM system, ensuring seamless follow-ups and data accuracy. • Consistently exceed performance targets, delivering high First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores.

SQL Developer at Besant technology, Aug 2024 - Oct 2024 · 3 mos, • Designed, optimized, and managed SQL databases with 100K+ records, improving query performance by 30%. • Implemented ETL processes to migrate and transform 1TB+ of data, ensuring 99.9% data accuracy across systems. • Developed and maintained relational databases supporting 5+ enterprise applications, enhancing data accessibility. • Collaborated with cross-functional teams to design and implement scalable database solutions, reducing query execution time by 40%.

Data Analyst at Besant Technologies, Aug 2023 - Oct 2023 · 3 mos, Bengaluru, Karnataka, India

Education

Vellore Institute of Technology

Class XII, JAY AMBE STEEL