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Tania Palit

Accounts Receivable (O2C) | Billing & Invoice Management | Credit Control & Escalations | Ex-Amazon | BT Group

West Bengal

4+ years of work experience

BT Group
Sep 20241 yr 9 mosPresent

Kolkata, West Bengal, India

Amazon
Dec 202310 mosSep 2024

Remote

Serve as the primary point of contact for sellers, delivering high-quality support and guidance. Resolve seller inquiries and concerns promptly and accurately, demonstrating expert knowledge of Amazon's policies and procedures. Assist sellers with account setup, optimization, and troubleshooting to help them maximize their success on the platform. Educate sellers on best practices for product listings, pricing strategies, and order fulfillment to drive sales and customer satisfaction. Collaborate with internal teams to address complex seller issues and advocate for seller needs within the organization. Continuously identify opportunities to improve seller experience and streamline support processes. Following relevant SOPs to provide accurate and correct resolution on it. Connecting with the relevant team in case of need.
Amazon
Dec 202310 mosSep 2024

•Managed high-volume accounts and transaction-related queries, ensuring accurate data handling and resolution within SLA timelines. •Performed data validation and issue resolution, supporting financial accuracy in catalogue and order operations. •Collaborated with internal teams to resolve process and system discrepancies, improving workflow efficiency. •Maintained strong First Contact Resolution (FCR) and quality metrics. •Identified recurring operational issues and contributed to process improvement initiatives.
DeliverHealth
Jun 20239 mosFeb 2024

•Managed customer interactions related to account setup and service operations, ensuring data accuracy. •Handled multiple chat interactions while maintaining high-quality service standards.
DeliverHealth
Jan 20231 yrDec 2023

Bangalore

Working with the customers providing complete information about the products, for existing customer helping them with the account and new offers or any issues they face with the services
TP
Aug 202210 mosMay 2023

•Handled 40+ daily interactions, resolving escalated account and payment-related issues. •Ensured compliance with refund policies and financial controls, minimizing revenue leakage. •Investigated and resolved transaction discrepancies and customer disputes. •Performed account validation and issue analysis, improving resolution accuracy.
TP
Jan 20221 yr 1 moJan 2023

India

Working with the escalated cases, following relevant SOPs to provide resolution to the customer, and connecting with the seller in case of need

Education

Krishna Kanta Hanidiqui State Open University, Guwahati

Bachelor of Commerce, Accounting

Krishna Kanta Hanidiqui State Open University, Guwahati

20203 yrs2023

HSC, Business/Commerce, General

Vivekanda College

20162 yrs2018

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Headline

Accounts Receivable (O2C) | Billing & Invoice Management | Credit Control & Escalations | Ex-Amazon | BT Group

About

Billing & Finance Operations Specialist with 4+ years of experience in Order-to-Cash (O2C) and Accounts Receivable processes. Skilled in invoice accuracy, credit adjustments, dispute resolution, and escalation handling, with strong exposure to billing governance, reconciliation, and audit readiness. Currently managing end-to-end billing support that includes payments, orders, faults, and compliance, while contributing to revenue protection and credit control. Proficient in Excel with a detail-oriented, compliance-driven approach. Seeking opportunities as a Billing Analyst, O2C/AR Analyst, or Finance Operations Analyst to drive accuracy, efficiency, and financial integrity.

Location

West Bengal

Work experience

Billing Representative at BT Group, Sep 2024 - Present · 1 yr 9 mos, Kolkata, West Bengal, India

Sr SPS Ops at Amazon, Dec 2023 - Sep 2024 · 10 mos, Remote, Serve as the primary point of contact for sellers, delivering high-quality support and guidance. Resolve seller inquiries and concerns promptly and accurately, demonstrating expert knowledge of Amazon's policies and procedures. Assist sellers with account setup, optimization, and troubleshooting to help them maximize their success on the platform. Educate sellers on best practices for product listings, pricing strategies, and order fulfillment to drive sales and customer satisfaction. Collaborate with internal teams to address complex seller issues and advocate for seller needs within the organization. Continuously identify opportunities to improve seller experience and streamline support processes. Following relevant SOPs to provide accurate and correct resolution on it. Connecting with the relevant team in case of need.

Customer Contact Representative at Amazon, Dec 2023 - Sep 2024 · 10 mos, •Managed high-volume accounts and transaction-related queries, ensuring accurate data handling and resolution within SLA timelines. •Performed data validation and issue resolution, supporting financial accuracy in catalogue and order operations. •Collaborated with internal teams to resolve process and system discrepancies, improving workflow efficiency. •Maintained strong First Contact Resolution (FCR) and quality metrics. •Identified recurring operational issues and contributed to process improvement initiatives.

Senior Product Specialist at DeliverHealth, Jun 2023 - Feb 2024 · 9 mos, •Managed customer interactions related to account setup and service operations, ensuring data accuracy. •Handled multiple chat interactions while maintaining high-quality service standards.

Sr. Product Specialist at DeliverHealth, Jan 2023 - Dec 2023 · 1 yr, Bangalore, Working with the customers providing complete information about the products, for existing customer helping them with the account and new offers or any issues they face with the services

Support Associate at TP, Aug 2022 - May 2023 · 10 mos, •Handled 40+ daily interactions, resolving escalated account and payment-related issues. •Ensured compliance with refund policies and financial controls, minimizing revenue leakage. •Investigated and resolved transaction discrepancies and customer disputes. •Performed account validation and issue analysis, improving resolution accuracy.

Senior Professional at TP, Jan 2022 - Jan 2023 · 1 yr 1 mo, India, Working with the escalated cases, following relevant SOPs to provide resolution to the customer, and connecting with the seller in case of need

Education

Bachelor of Commerce, Accounting, Krishna Kanta Hanidiqui State Open University, Guwahati

HSC, Business/Commerce, General, Vivekanda College