Headline

Cloud & DevOps Support Engineer | Azure | Docker | Kubernetes | Linux | Amazon | Open to Work

About

I’m a Cloud & DevOps enthusiast with 5+ years of experience at Amazon, currently transitioning into Cloud/DevOps roles. At Amazon, I worked as an L1/L2 support specialist, consistently delivering a 98% CSAT score and receiving the Best Performer award for improving resolution time by 30%. 🔹 Azure Certified (AZ-900) 🔹 Hands-on with Docker, Kubernetes, Linux 🔹 Strong in Networking, Troubleshooting & Incident Management I’m building real-world projects in Azure and Kubernetes while strengthening my DevOps skills in CI/CD and automation. Currently exploring: 🔍 The fascinating world of AI - diving into building AI agents, fine-tuning LLMs, and crafting effective prompts. Can't wait to see where this journey takes me! 🤖✨ 💡 Open to roles: Cloud Support Engineer | DevOps Engineer | SRE (Entry Level) Let’s connect if you're working in Cloud or DevOps 🚀

Location

Bengaluru

AI stack

antigravity

claude code

gemini

github copilot

ollama

openai

Work experience

Technical Support Specialist at Amazon, Aug 2019 - Present · 7 yrs 2 mos, Tamil Nadu, India, Delivered L1/L2 support for Alexa, Kindle, Fire TV Maintained 98% CSAT score Reduced onboarding time by 20% (trained 100+ employees) Improved resolution time by 30% (Best Performer – 2022) Created runbooks reducing repeat issues by 25% Worked with Tier-3 engineers for escalations

Education

B.Tech, Information Technology, Kongu Engineering college