Headline

Senior POS Support Engineer | IT Operations & Team Leadership | Retail Systems Specialist | ITIL 4 Practitioner | MBA (Operations)

About

As a System Engineer at Veritra, Inc for Truno, I bring nearly a decade of experience in IT support, excelling in remote desktop troubleshooting, system security, and hardware/software configuration. My role focuses on ensuring seamless IT operations, addressing technical escalations, and supporting system performance while maintaining adherence to SLAs. Proficient in Microsoft Reporting Service, internal process development, and project support, I am committed to driving operational efficiency and supporting organizational success. With a strong foundation in ITIL service management and technical support expertise, I am dedicated to delivering innovative solutions and fostering reliable IT infrastructure.

Location

Nagpur

Work experience

System Engineer at Veritra, Inc, Jul 2025 - Present · 1 yr 1 mo, Hyderabad, • Collaborated with the Truno team on POS system projects, providing essential support and resolving key issues. • Analyzed root causes of technical challenges to ensure timely project completions. • Gained hands-on experience with retail system devices and virtual machines, enhancing troubleshooting skills.

Senior Analyst at HCL Technologies, Mar 2022 - Jun 2025 · 3 yrs 4 mos, Nagpur, • Provided project support for Under Armour, ensuring seamless operations and minimal downtime. • Led the L2 team, enhancing coordination and knowledge sharing among team members. • Offered critical response support during device migrations, improving overall efficiency. • Trained new team members, fostering a knowledgeable and capable workforce.

Technical Support Executive at MINC Billbox Pvt Ltd (for Worldline Pvt Ltd), Dec 2017 - Mar 2022 · 4 yrs 4 mos, Supported deployment, onboarding, and configuration of POS/payment devices (Verifone, Ingenico, Paytivo). Managed real-time technical escalations and performed troubleshooting for hardware/software issues. Provided remote and onsite assistance to field support engineers across multiple client locations. Monitored application performance and escalated critical issues to backend teams ensuring SLA adherence.

Senior Support Executive at Smart Data Processing Services Pvt Ltd (Atos Worldline Project), Nagpur, Dec 2015 - Dec 2017 · 2 yrs 1 mo, • Provided onsite support for pin pad devices and related hardware/software. • Created technical knowledge base articles and daily service utilization reports.

Education

Master of Business Administration - MBA, Operation and management, nagpur university

Bachelor of Commerce - BCom, Commerce, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur