---
title: "Taiba Anjum - Technical Support Specialist in Gurugram | Tal"
description: "Meet Taiba Anjum, CCNP Enterprise & CCNA Security Trained | 2+ Years Exp in International Tech Support | Specialized in Routing, Switching & Security Operations. based in Gurugram."
image: "https://tal.club/meet/taiba-anjum/share-image"
---

# Taiba Anjum on Tal

## Headline

CCNP Enterprise & CCNA Security Trained \| 2\+ Years Exp in International Tech Support \| Specialized in Routing, Switching & Security Operations\.

## About

Passionate about networking and IT infrastructure, I bring a unique blend of hands\-on technical expertise, technical support experience, and teaching skills\. With a Master’s in Computer Applications, CCNA and CCNP trained\. I started my career as an HR professional, where I developed skills in recruitment, employee relations, and organizational management\. This experience enhanced my ability to communicate effectively, manage teams, and solve problems efficiently\. After completing my Master's, I taught Computer Science, which strengthened my ability to break down complex technical concepts and mentor students\. Currently, as a Technical Support Specialist at Intermedia, I specialize in VoIP and networking, troubleshooting issues, and ensuring seamless communication solutions for customers\. My role has reinforced my passion for IT and problem\-solving, driving me to pursue hands\-on networking roles\. Now, I’m actively seeking opportunities in IT help desk and network administration, where I can apply my knowledge in a real\-world setting\. My goal is to design, implement, and maintain networks while continuously learning and growing in the field\. If you're looking for a dedicated IT professional with a strong technical foundation, problem\-solving mindset, and customer\-focused approach, let’s connect\!

## Location

Gurugram

## Work experience

Technical Support Specialist at Teleperformance – Intermedia Process, Jul 2024 \- Present · 2 yrs, Delivered B2B Tier\-1/2 support for Intermedia’s VoIP platforms, resolving issues in SIP devices and IP networks\. Diagnosed and resolved call flow disruptions using packet captures and SIP traces\. Assisted customers with router and switch configuration for optimized VoIP traffic\. Documented resolutions and contributed to internal knowledge base; achieved over 90% FCR rate\. Consistently met SLA targets; maintained CSAT above 95%\.

Technical Support Product Specialist at Intermedia Cloud Communications, Feb 2025 \- May 2026 · 1 yr 4 mos, United States, As a VoIP Technical Specialist at Intermedia Cloud Communications, I thrive in diagnosing and resolving complex voice and hardware\-related challenges to ensure seamless communication experiences for our valued customers\. \- Expertly manage and troubleshoot VoIP systems, network configurations, and hardware integrations to enhance call quality and overall user experience\. \- Analyze and resolve escalated technical issues, collaborating with cross\-functional teams to drive swift resolutions and customer satisfaction\. \- Mentor junior team member and serve as a backup trainer, fostering a culture of continuous learning and technical excellence within the team\. \- Stay ahead of industry trends, leveraging the latest VoIP technologies and best practices to enhance system performance and customer experience\.

Technical Support Agent at Intermedia Cloud Communications, Jul 2024 \- Feb 2025 · 8 mos, Gurugram, Haryana, India, As a Technical Support Advisor, I provide expert technical support for Intermedia’s UCaaS and VoIP solutions, ensuring seamless communication experiences for global customers\. I specialize in diagnosing and troubleshooting complex voice, network, and hardware\-related issues while maintaining exceptional customer service standards\. Key Responsibilities & Achievements: \- Provided multi\-channel support via phone, email, and chat, assisting international clients with VoIP configurations, DNS records, cloud phone system setup, and business applications troubleshooting\. \- Troubleshot and resolved VoIP, network, and hardware\-related issues, minimizing downtime and optimizing system performance\. \- Assisted customers with purchasing and setting up new VoIP hardware, ensuring smooth integration with their communication infrastructure\. \- Maintained high service standards and consistently achieved: \- Productivity: 3\.5\+ tickets per hour \- First Call Resolution \(FCR\): 85% \- Customer Satisfaction \(CSAT\): 9\.9/10 \- Net Promoter Score \(NPS\): 9/10 \- Overall Performance Score: 90%\+ \- Created and maintained technical documentation, including customer\-facing Knowledge Base articles, to improve self\-service efficiency\. \- Documented all customer interactions, ensuring comprehensive ticketing with troubleshooting steps, resolutions, and follow\-ups for future reference\. By leveraging my expertise in VoIP technologies and customer service, I contribute to delivering high\-quality, reliable support that enhances Intermedia’s reputation for excellence in cloud communications\.

Lecturer in Computer Science at IMPACT COLLEGE OF SCIENCE AND TECHNOLOGY, RAMPUR, Aug 2023 \- Aug 2024 · 1 yr 1 mo, Rampur, Uttar Pradesh, India, As a Computer Science Lecturer:\- \- I Delivered lectures on core Computer Science subjects including Networking, DBMS, and Programming\. \- Conducted hands\-on lab sessions on Microsoft Office tools such as Excel, PowerPoint, and Word\. \- Developed and regularly updated course materials and lesson plans\. \-Assessed student performance through assignments, exams, and project evaluations\. \-Provided academic and career mentorship to support student development\. \- Integrated real\-world applications and emerging technologies into the curriculum to boost learning outcomes and industry readiness\.

Lecturer in Computer Science at Impact College of Science & Technology, Jul 2023 \- Aug 2024 · 1 yr 2 mos, Taught Networking, Operating Systems, and Database Management to undergraduate students\. Designed and supervised lab environments for practical training in Microsoft Office Suite and basic networking\.

Human Resources Internship at Employment Express Verband LLP, Jun 2023 \- Sep 2023 · 4 mos, Ghaziabad, Uttar Pradesh, India, As HR Executive:\- \- I Managed end\-to\-end recruitment tasks including sourcing, screening, and interview coordination\. \- Conducted initial HR interviews and supported onboarding and induction processes\. \- Maintained accurate employee records related to attendance, leave, and compliance\. \- Collected employee feedback and supported engagement and team\-building activities\. \- Assisted in resolving employee grievances and maintaining a positive work environment\. \- Collaborated with department heads to fulfill staffing needs and ensure smooth HR operations\.

## Education

Master of Computer Applications \- MCA, Computer Engineering, CCS \(Chaudhary Charan Singh\)University

BCA, Computer Software Technology/Technician, Teerthanker Mahaveer University, Moradabad

[View the original profile](https://tal.club/meet/taiba-anjum)

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