TABREZ SAYYED
Hospitality/ Guest Relations/ Front office/Recreation
Pune Division
5+ years of work experience
Aug 202511 mosPresent
On-site
May 20251 yr 2 mosPresent
On-site
Mar 20231 yr 7 mosSep 2024
On-site
Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems, Branch handling.
Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
Achieved a 30% year-over-year revenue growth in the assigned work, surpassing annual sales targets consistently. This metric demonstrates the ability to drive sales growth and exceed targets.
Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
Built and managed pipeline of prospective clients, expanding client base within 1 years through in-person and digital outreach.
Ensuring compliance with safety and security protocols to safeguard guests and staff.
Nov 20211 yrOct 2022
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
Make friendly relationship with clients and grow business
Analysing guest feedback and performance metrics to identify areas for improvement and implementing appropriate solutions.Handling petty cash expenses.
Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
Monitored guest service personnel for efficiency and accuracy of response to guest complaints.
Regulated appropriate staffing levels to meet business and customer requirements,
Team handling for smooth business operations
Abilities to overcome with difficult situations by analysing planning and good communication skill.
Nov 20191 yr 5 mosMar 2021
Coordinated office activities and operations,secured compliance to company policies And welcomed,screened and routed guests.
Documented, published and updated administrative and executive procedures and Practices and established internal communication processes.
Maintained office machines and equipment within budgets and contacted outside Repair personnel to avoid productivity interruptions.
Supported company leaders by managing budgets, scheduling appointments and Organizing itinerary.
Created and implemented standard operating procedures for records handling.
Updated tracking system with information for program.
Managed filling system, entered data and completed other clerical tasks.
Greet Guests and take check in and check outs with guidance to the information About property.
Education
Master's Degree
Bharati Vidyapeeth University
Bachelor of Commerce - BCom, International Business/Trade/Commerce
Savitribai Phule Pune University
20132 yrs2015
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