---
title: "Syeda Zeba Naiyer - Technical Customer Success Specialist – Route 53 & AWS Marketplace (L4) in Bengaluru | Tal"
description: "Meet Syeda Zeba Naiyer, Cloud Customer Success Leader ★ AWS SaaS & DNS | Subscription Lifecycle ➤ Retention Strategy | Enterprise Escalations | Process Automation based in Bengaluru. AI stack includes claude, gemini, and ChatGPT."
image: "https://tal.club/meet/syeda-zeba-1/share-image"
---

# Syeda Zeba Naiyer on Tal

## Headline

Cloud Customer Success Leader ★ AWS SaaS & DNS \| Subscription Lifecycle ➤ Retention Strategy \| Enterprise Escalations \| Process Automation

## About

➤ Customer Success & Cloud Support professional with 4\+ years of experience managing enterprise SaaS and cloud customers within AWS environments\. ★ Core impact areas: • Enterprise Account Lifecycle Management • Subscription Renewal & Expansion Strategy • AWS Marketplace & Route 53 Operations • Critical Incident & Escalation Leadership • DNS & Infrastructure Troubleshooting • CSAT & Retention Optimization ➤ Proven record of: • Improving CSAT by 24% • Reducing response time by 1 hour through structured incident frameworks • Designing workflow automation reducing manual effort by 30% • Supporting 99\.9% uptime for strategic enterprise accounts ➤ Experienced in cross\-functional collaboration across Engineering, Product, ISVs, and Automation teams, driving customer value realization and operational efficiency\. Actively positioned for: • Senior Customer Success Manager • Cloud Account Manager • Enterprise SaaS CSM • Customer Retention & Growth Lead • Technical Account Manager \(TAM\)

## Location

Bengaluru

## AI stack

claude

gemini

ChatGPT

## Work experience

Technical Customer Success Specialist – Route 53 & AWS Marketplace \(L4\) at Amazon Web Services \(AWS\), Mar 2025 \- Oct 2025 · 8 mos, Amazon Web Services \(AWS\) \| 03/2025 – 09/2025 \| Bengaluru ➤ Managed enterprise portfolios across AWS Marketplace & Route 53 ➤ Oversaw full subscription lifecycle: onboarding, health tracking, renewals & churn mitigation ➤ Resolved advanced DNS & infrastructure issues maintaining 99\.9% uptime ➤ Partnered with ISVs on licensing, billing & procurement resolution ➤ Led critical technical escalations in collaboration with engineering teams ➤ Designed SOPs & automated workflows reducing manual effort by 30% ➤ Delivered structured VoC insights influencing product enhancements

Technical Customer Success Specialist – Account Access \(L4\) at Amazon Web Services \(AWS\), Jun 2021 \- Mar 2025 · 3 yrs 10 mos, Bangalore Urban, Karnataka, India, Amazon Web Services \(AWS\) \| 06/2021 – 03/2025 ➤ Managed enterprise customer relationships ensuring service optimization ➤ Led high\-priority outage escalations restoring service within SLA ➤ Designed incident response framework improving CSAT by 24% ➤ Spearheaded 9 process improvements & 27 policy refinements ➤ Partnered with tooling teams to enhance automation & workflow accuracy ➤ Served as Quality Auditor maintaining communication excellence

Technical Customer Success Associate at Amazon Web Services \(AWS\), Nov 2020 \- Jun 2021 · 8 mos, Bangalore Urban, Karnataka, India, Amazon Web Services \(AWS\) \| 11/2020 – 06/2021 ➤ Supported enterprise onboarding & service enablement ➤ Contributed to case management system migration ➤ Selected for Account Security specialty team \(risk mitigation & access advisory\) ➤ Managed operational site responsibilities

## Education

Bachelor of Technology \- BTech, Electrical, Electronics and Communications Engineering, Presidency University Bangalore

PCME, Bishop Cotton Women Christian Law College, Bangalore

[View the original profile](https://tal.club/meet/syeda-zeba-1)

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