Headline

Data Analyst | SQL | POWER BI | TABLEAU | EXCEL

About

Detail-oriented professional with 4+ years of experience in telecom operations, order management, and data analysis. Proficient in SQL, Advanced Excel, Power BI, Tableau, Snowflake, ServiceNow, and RDBMS. Experienced in data validation, reporting, dashboard development, KPI tracking, and process improvement to enhance data accuracy and operational efficiency. Strong analytical and problem-solving skills with Shadow SME experience, currently transitioning into an Entry-Level Data Analyst role.

Location

Pune City

Work experience

Business Service Support Advisor at BT E-SERV (INDIA) PRIVATE LIMITED, Jul 2021 - Dec 2025 · 4 yrs 6 mos, Pune Division, Maharashtra, India

Business Service Support Advisor at BT E-SERV (INDIA) PRIVATE LIMITED, Jul 2021 - Dec 2025 · 4 yrs 6 mos, Hybrid

Business Service Support Advisor at BT e-Serv Pvt Ltd, Jul 2021 - Dec 2025 · 4 yrs 6 mos, Managed end-to-end order lifecycle operations by analyzing customer, billing, and asset data to identify and resolve discrepancies in active/inactive services, ensuring accurate order processing, timely service delivery, and data integrity across internal and supplier systems using ServiceNow incident management. Performed asset validation, contract alignment checks, KPI monitoring, and issue resolution while coordinating with cross-functional teams and suppliers for smooth operations. Drove process improvement initiatives by identifying workflow gaps and recommending system/process enhancements, reducing Average Handling Time (AHT) by 20% while consistently maintaining a 98% quality score with zero fatal errors. Mentored and trained new joiners through structured guidance and knowledge transfer, improving mentee performance by 50% and helping transition performance from Quintile 3 to Quintile 1. Acted as a Shadow SME in the absence of the primary SME, supporting team operations, stakeholder coordination, and process adherence. Contributed to pilot initiatives by providing continuous feedback and process recommendations before go-live, helping streamline implementation and improve operational readiness.

Education

Bachelor of Computer Science, Computer Science, The Bhawanipur Education Society College