Syed Zahid
AI Operations | Advancing AI to serve humans better.
Bengaluru
3+ years of work experience
Aug 20251 y 1 moPresent
Greater Bengaluru Area
Working as a Pilot Team Member.
Nov 20241 y 10 moPresent
Bengaluru, Karnataka, India
Training AI Agents using real world data and examples
Aug 20242 mosSep 2024
Bangalore Urban, Karnataka, India
I worked for a client of Ixora Global Services as a Research Analyst, my work was to help with the training
of Artificial Intelligence software, for it to understand better questions of customers.
Responsibilities:
• Analyzed and transcribed call recordings between customers and support agents to extract
relevant information.
• Collecting relevant information from call recording and updating it in the tools provided by client.
• Maintained a high level of focus and attention to detail to deliver error-free work.
• Ensured data accuracy and consistency.
Mar 20221 yr 3 mosMay 2023
Bengaluru, Karnataka, India
As an Operations Representative, I was responsible for analyzing, reviewing and researching user content of Online Ads based on the Client's policy/Guidelines and to focus whether reviewed content is in violation of our client's terms of service or resolve issues depending on the scenario. My work also Includes to:
· Analysed, reviewed, and researched online ad content to ensure adherence to client policies and guidelines.
· Achieved a 100% accuracy rate in identifying policy violations, significantly reducing non-compliant content.
· Understand and remain updated on changing client policies and guidelines.
· Independently resolved complex content issues, escalating only critical cases to the Trust and Safety team within a 24-hour timeframe, ensuring efficient problem-solving.
· Reaching my production target while maintaining 100% accuracy and quality.
· Maintained a high level of focus and attention to detail to deliver error-free work, contributing to overall team accuracy and quality standards.
· Collaborated effectively with team members, providing support and contributing to a positive work environment.
Syed’s AI Stack
Education
Bachelor of Commerce - BCom, Finance, General
INDIAN ACADEMY GROUP OF INSTITUTIONS
20173 yrs2020
Bachelor of Commerce - BCom, Finance, General
Indian Academy
20173 yrs2020
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