Syed Tameem Azhar profile photo 1 on Tal

Syed Tameem Azhar

GenAI Agentic CSM | Impact First | Skilling | Disprz.ai | All things - Customer Success | Ex Vymo

Riyadh

11+ years of work experience

disprz
Oct 20233 yrs 2 mosPresent

Riyadh, Saudi Arabia

disprz
Aug 20221 yr 3 mosOct 2023

Dubai, United Arab Emirates

Vymo
Nov 20192 yrs 6 mosApr 2022

Ho Chi Minh City, Vietnam

- With Vymo, I sharpened my technical competency with exposure to high-value deployments of more than a million dollars each. - Worked closely with the Vietnam Region sales team as the country's pre-sales consultant on some of the best Banking, financial services, and insurance institutions in the SEA region, getting exposure to pre-sales best practices to have a winning pitch. - As a delivery manager, managing stakeholders, and coordinating across multiple departments. - Defining project scope documents, and setting timelines for deliverables. - Facilitating and leading daily ‘stand up’ meetings. - Ensuring the regular delivery of projects and custom requirements.
disprz
Nov 20163 yrs 1 moNov 2019

Doha - Qatar, Bangkok - Thailand, Kuwait, Delhi, Mumbai, Bangalore - India

- First Member of the Customer Success team. Manager and operational leader with a proven record of success in executing strategic plans to meet company objectives. - Skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and decrease operating costs. - Demonstrated best interpersonal skills. - Collaborate with and provide strategic direction to Services, Support and Product Management team. - Establish a trusted relationship and work closely with client executives to ensure overall satisfaction with Disprz products. - Undertaken complicated go-live assignments in Kuwait, Qatar, Thailand and India and grown those account to sizable numbers. SKILL HIGHLIGHTS - Customer Support Team Building and Training Strategic Leadership - Continuous Process Improvement - Sales Support Functions - Needs Assessment - Operations Management - Planning Developing Best Practices - Diplomatic Issue Resolution - Cross-Functional Team Player
Datamatics Inc.
Jul 20169 mosMar 2017

Bengaluru Area, India

With Sabre Travel Technologies. Owns the release management lifecycle which includes scheduling, coordinating and managing releases throughout the enterprise for multiple applications and across various portfolios. Track and recommend improvements to service delivery and release management processes in accordance with business planning, work authorization and release management processes.　 Support the process for priority setting, planning and scheduling of releases.　　 Manage risks and resolves issues that affect release scope, schedule and quality. Monitor the release schedule and notify impacted stakeholders of schedule changes and exceptions. Participate in the Change Advisory Board meetings. Produce weekly release reports. Maintain release schedule for core services and ensure alignment across key partners and vendors. Continually work towards making improvements in the release process. Maintain release repository and manages key information such as build and release procedures, dependencies and notification lists
MIDDLE EAST TELECOMMUNICATIONS COMPANY (METCO)
Mar 20151 yr 3 mosMay 2016

Muscat Governorate, Oman, Salalah - Oman

Syed’s AI Stack

claude code
claude code
claude
claude
elevenlabs
elevenlabs
notion
notion
openai
openai
claudecode
claudecode

Education

Atria Institute of technology

Bachelor of Engineering - BE, Telecommunications Engineering

Atria Institute of technology

20074 yrs2011

Pre-University College, Electronics

St. Joseph PU college

20052 yrs2007

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Headline

GenAI Agentic CSM | Impact First | Skilling | Disprz.ai | All things - Customer Success | Ex Vymo

About

I am an ambitious learner, a methodical problem solver, and a proven leader. I am used to operating in fast-paced and ambiguous environments and have been relied on by co-workers and leaders for my ability to influence without authority and getting the job done. I have experience in working with SaaS/PaaS environments with a background in Sales, CRM, Customer Success, and Account Management. Coming from IT research background I have a solid understanding of the technical fundamentals of IT systems including both Software and Cloud which gives me an edge in my dealing with my customers.

Location

Riyadh

AI stack

claude code

claude

elevenlabs

notion

openai

claudecode

Work experience

Associate Director - Customer Success at disprz, Oct 2023 - Present · 3 yrs 2 mos, Riyadh, Saudi Arabia

Principal Customer Success Manager (Middle East/North Africa Region) at disprz, Aug 2022 - Oct 2023 · 1 yr 3 mos, Dubai, United Arab Emirates

Presale and Delivery Manager (Customer Success) at Vymo, Nov 2019 - Apr 2022 · 2 yrs 6 mos, Ho Chi Minh City, Vietnam, - With Vymo, I sharpened my technical competency with exposure to high-value deployments of more than a million dollars each. - Worked closely with the Vietnam Region sales team as the country's pre-sales consultant on some of the best Banking, financial services, and insurance institutions in the SEA region, getting exposure to pre-sales best practices to have a winning pitch. - As a delivery manager, managing stakeholders, and coordinating across multiple departments. - Defining project scope documents, and setting timelines for deliverables. - Facilitating and leading daily ‘stand up’ meetings. - Ensuring the regular delivery of projects and custom requirements.

Manager - Customer Success at disprz, Nov 2016 - Nov 2019 · 3 yrs 1 mo, Doha - Qatar, Bangkok - Thailand, Kuwait, Delhi, Mumbai, Bangalore - India, - First Member of the Customer Success team. Manager and operational leader with a proven record of success in executing strategic plans to meet company objectives. - Skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and decrease operating costs. - Demonstrated best interpersonal skills. - Collaborate with and provide strategic direction to Services, Support and Product Management team. - Establish a trusted relationship and work closely with client executives to ensure overall satisfaction with Disprz products. - Undertaken complicated go-live assignments in Kuwait, Qatar, Thailand and India and grown those account to sizable numbers. SKILL HIGHLIGHTS - Customer Support Team Building and Training Strategic Leadership - Continuous Process Improvement - Sales Support Functions - Needs Assessment - Operations Management - Planning Developing Best Practices - Diplomatic Issue Resolution - Cross-Functional Team Player

Release Management and Performance Engineering - Customer Success at Datamatics Inc., Jul 2016 - Mar 2017 · 9 mos, Bengaluru Area, India, With Sabre Travel Technologies. Owns the release management lifecycle which includes scheduling, coordinating and managing releases throughout the enterprise for multiple applications and across various portfolios. Track and recommend improvements to service delivery and release management processes in accordance with business planning, work authorization and release management processes. Support the process for priority setting, planning and scheduling of releases. Manage risks and resolves issues that affect release scope, schedule and quality. Monitor the release schedule and notify impacted stakeholders of schedule changes and exceptions. Participate in the Change Advisory Board meetings. Produce weekly release reports. Maintain release schedule for core services and ensure alignment across key partners and vendors. Continually work towards making improvements in the release process. Maintain release repository and manages key information such as build and release procedures, dependencies and notification lists

Telecommunications Engineer & Product Development Consultant at MIDDLE EAST TELECOMMUNICATIONS COMPANY (METCO), Mar 2015 - May 2016 · 1 yr 3 mos, Muscat Governorate, Oman, Salalah - Oman

Education

Bachelor of Engineering - BE, Telecommunications Engineering, Atria Institute of technology

Pre-University College, Electronics, St. Joseph PU college