Headline

SaaS Account Manager | Customer Success | CRM Automation | Helping Agencies Scale with GoHighLevel | AI, Lead Generation & Revenue Growth

About

Account Manager | 🚀 SaaS Revenue Growth | 💼 Client Success Advocate With 5+ years of experience in the computer software and SaaS industry, I specialize in driving customer success, retention, and growth. My journey spans high-impact roles at HighLevel, Infosys, Vmware, Amazon, and Hewlett Packard Enterprise, where I built expertise in client relationship management, strategic communication, and technical problem-solving. Currently at HighLevel, I partner with customers to resolve challenges, align solutions with business goals, and uncover upsell opportunities that maximize value. My background in technical troubleshooting, CRM management, and process improvement gives me a unique edge—I don’t just manage accounts, I help clients scale with confidence. I’m recognized for my analytical mindset, consultative approach, and adaptability, which allow me to build trust, nurture long-term relationships, and turn customer needs into actionable growth strategies. I like Planes ✈️, and I’m endlessly curious about businesses—from Pins 📌 to Planes ✈️. Core Strengths: 🤝 Account & Client Relationship Management 📈 Revenue Growth & Upsell Strategy 💻 CRM Tools (Salesforce, Oracle EBS, Panorama, HighLevel CRM) 🛠️ Customer Support & Technical Expertise 🗣️ Strategic Communication & Stakeholder Management

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

deepseek

gemini

grok

Work experience

Account Manager at HighLevel, Sep 2025 - Present · 1 yr 1 mo, Results-driven Account Manager with 5+ years in SaaS, sales operations, and customer support. Skilled in building strong client relationships, driving retention, and delivering tailored solutions to maximize growth. Passionate about solving problems, exceeding targets, and creating long-term value for customers and businesses alike.

CSR at HighLevel, Jun 2023 - Sep 2025 · 2 yrs 4 mos, India

Client Support Specialist at GoHighLevel (HighLevel India Pvt. Ltd.), Jun 2023 - Aug 2025 · 2 yrs 3 mos, • Provided technical and strategic support to 1,500+ CRM users, resolving platform issues across automation, funnel building, pipeline management, and integrations • Guided clients through advanced CRM customisation, including sub-account creation, snapshot transfers, and white-label configuration • Delivered live product demos and onboarding sessions — improving platform comprehension and reducing support ticket volume by proactively educating users • Identified upsell and expansion opportunities and collaborated with the Account Management team to convert support interactions into growth conversations • Maintained consistently high CSAT scores through fast, clear, and empathetic communication across chat, email, and video calls

Senior Process Specialist at Infosys BPM, Nov 2022 - Jun 2023 · 8 mos, Bengaluru, Karnataka, India

Erc at Amazon Development Center, Feb 2022 - Nov 2022 · 10 mos, Bengaluru, Karnataka, India

Education

Kuvempu University, Shankaraghatta, Shimoga

Bachelor in digital marketing, Simplilearn Alumni