Headline

Operations & Sales Operations Professional | Customer Grievance & Ticket Resolution | Team Management | Quality Auditing | MIS Reporting

About

Operations and sales professional with experience in customer grievance handling, ticket resolution, team management, quality auditing, MIS reporting, process coordination, loan processing, and business operations. I have worked across customer operations, sales operations, quality, reporting, and team management. My experience includes handling customer complaints and escalations, resolving support tickets, coordinating with internal teams, managing a team of 10–15 members, maintaining operational reports, auditing customer calls, providing feedback, and supporting process targets. I am currently developing my skills in MS Excel, SQL, Power BI, Python, and Data Analysis and looking to build my career in Operations, MIS, Sales Operations, Customer Operations, and Junior Analyst roles. I bring strong customer-handling, communication, coordination, problem-solving, and process-management skills, along with a willingness to learn and grow.

Location

Bengaluru

AI stack

claude code

gemini

meta

Adobe Firefly

ChatGPT

OpenAI Playground

Work experience

Sales Executive at NoBroker.com, Apr 2026 - Jul 2026 · 4 mos, Handled customer complaints and grievances received through social media and other customer-support channels. Reviewed customer issues and coordinated with internal teams to drive resolution. Managed and cleared customer-support tickets and followed up on unresolved tickets until closure. Identified recurring customer issues and escalated cases requiring additional attention. Maintained updated complaint and ticket status records in a quality-focused customer operations environment.

Sales Executive at ULTRACASH TECHNOLOGIES PRIVATE LIMITED, Jan 2025 - Mar 2026 · 1 yr 3 mos, Bengaluru, Karnataka, India, Joined as a Sales Executive in the Hero FinCorp Personal Loan process and consistently achieved monthly targets. Promoted to Team Lead based on performance and handled a team of 10–15 members. Managed team performance and monthly targets, maintained MIS/operational reports across Hero FinCorp, UCL, NCL and SUD processes, audited customer calls for quality and process adherence, and provided feedback to improve team performance.

Sales Executive at Propelld, Jan 2024 - Jun 2024 · 6 mos, Bengaluru, Karnataka, India, Worked in the education loan process for students associated with partner institutions including Amity University, Coding Ninjas, and LearnBay. Contacted prospective students, explained the education loan process, collected required documents, coordinated document verification, and worked with the credit team on application processing, approval, and disbursement. Consistently achieved assigned targets for 2–3 consecutive months and was given responsibility for additional partner processes based on performance.

Administration & Business Operations at E.elves, Jan 2022 - Jan 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, Managed day-to-day operations of an EV rental business across sales, promotions, after-sales service, rentals, customer service, and administration. Handled electric bike rental operations, customer coordination, sales activities, customer acquisition, promotional activities, and after-sales support. Took ownership across multiple business functions independently.

Education

12th, Business/Commerce, General, Brindavan College