Syed Rayyan Sajid profile photo 1 on Tal

Syed Rayyan Sajid

Quality analyst

Dubai

6+ years of work experience

JPMorganChase
20251 yr 7 mosPresent

Assisted customers with account-related inquiries and banking service requests. Resolved customer concerns while maintaining compliance with banking regulations. Maintained detailed records and documentation in internal systems. Ensured timely resolution of customer cases while meeting service standards. Delivered professional customer support while handling sensitive financial information.
JPMorganChase
Oct 20245 mosFeb 2025

India

Assisted in screening resumes and shortlisting candidates for entry-level roles Supported interview scheduling and coordinated communication with applicants Helped maintain employee records and organize onboarding documents Learned basics of HR practices, recruitment processes, and labour compliance Supported HR team in attendance tracking, leave management and staff coordination Participated in employee engagement activities and internal communication tasks Gained exposure to HR software, MS Office, and professional documentation Developed understanding of workplace ethics, confidentiality, and HR policies Skills Gained: Recruitment support Communication & professionalism MS Word / Excel / Email drafting Team coordination Time management Employee handling basics
TaskUs
Oct 20231 yr 4 mosJan 2025

Reviewed and managed high volumes of customer-generated content daily. Investigated reported issues and ensured compliance with platform policies. Handled escalated cases with professionalism and accuracy. Maintained quality standards while working in a fast-paced environment.
Bhopal
Oct 20231 yr 4 mosJan 2025

Reviewed and managed customer-related cases while ensuring policy compliance and platform integrity. Investigated escalated cases requiring attention to detail, sound judgment, and composure. Operated in a fast-paced, global environment while maintaining quality and accuracy standards. Demonstrated empathy, discretion, and professionalism while handling sensitive cases.
Meta
Oct 20231 yrSep 2024

Indore, Madhya Pradesh, India

content reviews across all categories • Implemented and optimized AI-assisted moderation system, increasing team efficiency by 40% • Developed and updated community guidelines, resulting in a 25% reduction in policy violations • Managed escalations for high-risk cases, maintaining 99% user satisfaction rate • Conducted regular training sessions on emerging moderation challenges and best practices • Reviewed 500+ user profiles daily, ensuring compliance with platform guidelines • Monitored user interactions to identify and mitigate potential safety risks • Collaborated with the development team to improve automated content filtering, reducing manual reviews by 40% • Participated in cross-functional projects to enhance user verification processes • Contributed to the development of culturally sensitive moderation guidelines for international markets
TechnoIndia
Jan 20213 yrsDec 2023

India

Conduct comprehensive quality evaluations of customer interactions, • Quality Assurance • Reporting and Metrics • Team Collaboration including calls, chats, and emails, to ensure adherence to company standards • Collaborate with operations teams to develop and refine quality monitoring forms and evaluation criteria • Training and Development • Analyze data and trends to identify performance gaps and opportunities for process enhancement Personal Details • Provide regular feedback and coaching to customer support representatives to improve their communication skills, product knowledge, and issue resolution • Lead calibration sessions with supervisors and trainers to align on evaluation standards and maintain consistency • Played a key role in reducing customer escalations by 20% through targeted coaching and process improvements Achievements: • Recognized as the "Quality Assurance Champion" for three consecutive quarters, demonstrating excellence in quality monitoring and process improvement • Developed and implemented a new quality evaluation framework that resulted in a 15% increase in customer satisfaction scores • Spearheaded a project to streamline the quality assurance process, leading to a 25% reduction in overall response time
TechnoIndia
Jan 20193 yrsDec 2021

Handled 50+ customer interactions daily through voice, email, and chat channels. Resolved customer complaints and service issues efficiently. Maintained customer satisfaction scores above company targets. Documented interactions accurately within CRM systems. Assisted customers with account updates, billing inquiries, and technical support requests.
TechnoIndia
Jan 20192 yrs 1 moJan 2021

Mumbai Metropolitan Region

Assisted customers via phone, email, and chat, addressing an average of 50 inquiries per day • Resolved technical issues, billing inquiries, and product-related concerns, achieving a customer satisfaction rate of 95% • Actively listened to customer concerns, demonstrated empathy, and provided tailored solutions to ensure positive interactions • Collaborated with cross-functional teams to resolve complex issues and ensure timely resolution for escalated cases • Maintained accurate and detailed records of customer interactions and case resolutions in CRM system • Contributed to the development of internal knowledge base articles to improve efficiency and consistency of support Achievements: • Received multiple "Customer Service Excellence" awards for exceptional performance and positive customer feedback • Identified and addressed a recurring product issue, leading to the development of a new troubleshooting guide that improved first-call resolution by 18% • Participated in a cross-training program, expanding my knowledge and skills to provide support across multiple product lines

Education

Barkatullah University, Bhopal

Business Administration and Management, General

Barkatullah University, Bhopal

Barkatullah University Institute of technology Bhopal

Bachelor of Commerce

Barkatullah University Institute of technology Bhopal

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Headline

Quality analyst

About

Motivated and hardworking professional currently supporting real estate enquiries, listings, and guest coordination in Dubai. Experienced in customer service, sales support, lead handling, HR assistance, and quality control, with the ability to adapt to different roles as needed. Reliable, fast learner, and comfortable working in fast-paced environments. Fluent in Arabic, Urdu, Hindi, and English (American), and learning Russian and French. Open to any suitable job opportunity in Dubai where I can contribute, grow, and support business operations.

Location

Dubai

Work experience

Executive Administrative Assistant at JPMorganChase, 2025 - Present · 1 yr 7 mos, Assisted customers with account-related inquiries and banking service requests. Resolved customer concerns while maintaining compliance with banking regulations. Maintained detailed records and documentation in internal systems. Ensured timely resolution of customer cases while meeting service standards. Delivered professional customer support while handling sensitive financial information.

Quality Assurance Specialist at JPMorganChase, Oct 2024 - Feb 2025 · 5 mos, India, Assisted in screening resumes and shortlisting candidates for entry-level roles Supported interview scheduling and coordinated communication with applicants Helped maintain employee records and organize onboarding documents Learned basics of HR practices, recruitment processes, and labour compliance Supported HR team in attendance tracking, leave management and staff coordination Participated in employee engagement activities and internal communication tasks Gained exposure to HR software, MS Office, and professional documentation Developed understanding of workplace ethics, confidentiality, and HR policies Skills Gained: Recruitment support Communication & professionalism MS Word / Excel / Email drafting Team coordination Time management Employee handling basics

Content Moderator at TaskUs, Oct 2023 - Jan 2025 · 1 yr 4 mos, Reviewed and managed high volumes of customer-generated content daily. Investigated reported issues and ensured compliance with platform policies. Handled escalated cases with professionalism and accuracy. Maintained quality standards while working in a fast-paced environment.

Content Moderator at Bhopal, Oct 2023 - Jan 2025 · 1 yr 4 mos, Reviewed and managed customer-related cases while ensuring policy compliance and platform integrity. Investigated escalated cases requiring attention to detail, sound judgment, and composure. Operated in a fast-paced, global environment while maintaining quality and accuracy standards. Demonstrated empathy, discretion, and professionalism while handling sensitive cases.

Content Moderator at Meta, Oct 2023 - Sep 2024 · 1 yr, Indore, Madhya Pradesh, India, content reviews across all categories • Implemented and optimized AI-assisted moderation system, increasing team efficiency by 40% • Developed and updated community guidelines, resulting in a 25% reduction in policy violations • Managed escalations for high-risk cases, maintaining 99% user satisfaction rate • Conducted regular training sessions on emerging moderation challenges and best practices • Reviewed 500+ user profiles daily, ensuring compliance with platform guidelines • Monitored user interactions to identify and mitigate potential safety risks • Collaborated with the development team to improve automated content filtering, reducing manual reviews by 40% • Participated in cross-functional projects to enhance user verification processes • Contributed to the development of culturally sensitive moderation guidelines for international markets

Quality Analyst L3 at TechnoIndia, Jan 2021 - Dec 2023 · 3 yrs, India, Conduct comprehensive quality evaluations of customer interactions, • Quality Assurance • Reporting and Metrics • Team Collaboration including calls, chats, and emails, to ensure adherence to company standards • Collaborate with operations teams to develop and refine quality monitoring forms and evaluation criteria • Training and Development • Analyze data and trends to identify performance gaps and opportunities for process enhancement Personal Details • Provide regular feedback and coaching to customer support representatives to improve their communication skills, product knowledge, and issue resolution • Lead calibration sessions with supervisors and trainers to align on evaluation standards and maintain consistency • Played a key role in reducing customer escalations by 20% through targeted coaching and process improvements Achievements: • Recognized as the "Quality Assurance Champion" for three consecutive quarters, demonstrating excellence in quality monitoring and process improvement • Developed and implemented a new quality evaluation framework that resulted in a 15% increase in customer satisfaction scores • Spearheaded a project to streamline the quality assurance process, leading to a 25% reduction in overall response time

Customer Support Executive at TechnoIndia, Jan 2019 - Dec 2021 · 3 yrs, Handled 50+ customer interactions daily through voice, email, and chat channels. Resolved customer complaints and service issues efficiently. Maintained customer satisfaction scores above company targets. Documented interactions accurately within CRM systems. Assisted customers with account updates, billing inquiries, and technical support requests.

Customer Support L2 at TechnoIndia, Jan 2019 - Jan 2021 · 2 yrs 1 mo, Mumbai Metropolitan Region, Assisted customers via phone, email, and chat, addressing an average of 50 inquiries per day • Resolved technical issues, billing inquiries, and product-related concerns, achieving a customer satisfaction rate of 95% • Actively listened to customer concerns, demonstrated empathy, and provided tailored solutions to ensure positive interactions • Collaborated with cross-functional teams to resolve complex issues and ensure timely resolution for escalated cases • Maintained accurate and detailed records of customer interactions and case resolutions in CRM system • Contributed to the development of internal knowledge base articles to improve efficiency and consistency of support Achievements: • Received multiple "Customer Service Excellence" awards for exceptional performance and positive customer feedback • Identified and addressed a recurring product issue, leading to the development of a new troubleshooting guide that improved first-call resolution by 18% • Participated in a cross-training program, expanding my knowledge and skills to provide support across multiple product lines

Education

Business Administration and Management, General, Barkatullah University, Bhopal

Bachelor of Commerce, Barkatullah University Institute of technology Bhopal