---
title: "Syed Mussavir - Senior Program Manager - US Global in Bengaluru | Tal"
description: "Meet Syed Mussavir, Technology | Program/Project Management | Lean 6σ | PMP | Customer Success | Product & Strategy | CRM | Stakeholder Engagement | Cross-functional Leadership | Data Analytics | Process Improvement based in Bengaluru. AI stack includes gemini, lovable, and meta."
image: "https://tal.club/meet/syed-mussavir/share-image"
---

# Syed Mussavir on Tal

## Headline

Technology \| Program/Project Management \| Lean 6σ \| PMP \| Customer Success \| Product & Strategy \| CRM \| Stakeholder Engagement \| Cross\-functional Leadership \| Data Analytics \| Process Improvement

## About

A result\-oriented Program Manager, certified in Lean 6σ & PMP having 10 years of experience with a proven track record of strategically guiding organizations to reach goals with efficient customer success\. Adept in overseeing the progress of operations and monitoring cross\-company projects, implementation, tech solutions, customization, and process improvement methodologies\. Experienced in leading teams and evaluating project progress to achieve timely results\. I love to perform my duties diligently, keeping company interests in mind with a prime focus on deliverables, capable to work under pressure within tight deadlines\. Leading from the front to deliver the required results & output and utilizing the maximum potential of each team member while performing the assigned duties and responsibilities\.

## Location

Bengaluru

## AI stack

gemini

lovable

meta

notebooklm

notion

openai

## Work experience

Senior Program Manager \- US Global at Simplilearn, Apr 2025 \- Present · 1 yr 7 mos, On\-site

Program Manager \- US Global at Simplilearn, Mar 2022 \- Jun 2025 · 3 yrs 4 mos, Bengaluru

Operations Analyst at PhonePe, Jun 2021 \- Mar 2022 · 10 mos, Bengaluru, Karnataka, India, • Created a pricing model to optimize pricing across the product line, resulting in increased profitability\. • Developed an inventory management system that reduced stock\-outs by 9% and improved customer satisfaction\. • Created an analytics dashboard that allowed executives to monitor key performance metrics in real\-time\. • Analyzed large datasets to uncover key insights and trends, resulting in improved operational performance • Improved operational efficiency by 16% through process optimization and workflow redesign • Implemented new ideas on process improvement on Business App updates into Profile Section

Associate Manager at Zolo, Jul 2019 \- Jun 2021 · 2 yrs, Bengaluru, Karnataka, India

Senior Sales Support Executive at Zolo, Nov 2018 \- Jun 2019 · 8 mos, Bengaluru, Karnataka, India

Subject Matter Expert \- Amazon Support at Hinduja Global Solutions Ltd, May 2017 \- Oct 2018 · 1 yr 6 mos, Mysuru Area, India, • Handled a team of 20 in assisting them with queries and policies of Amazon UK & India\. • Coached and developed action plans which increased performance by 12%\. • Documented Amazon Seller support processes and procedures, resulting in a 30% reduction in support errors\. • Created and managed a cloud document to support team members in researching and learning about the existing and ongoing offers\. • Developed an in\-depth understanding of the company’s products and services, becoming the go\-to source for questions and inquiries from internal and external stakeholders\. • Monitor team performance and report on metrics and accordingly setting team goals\.

Operations Engineer at Indus Towers Limited, Jul 2016 \- May 2017 · 11 mos, Bangalore, • Responsible for Overall Technical Operations and Maintenance of All sites and 4 BSCs \(Airtel & Vodafone\) • Maintained 99\.99% uptime and stability in cell sites to ensure connectivity throughout days\. • Conducted safety awareness programs to reduce fatalities\. • Managed the installation, maintenance, and monitoring of the organization’s telecom infrastructure\. \(DG, SMPS, SPS, BB, PIU\) • Managed 50\+ on\-aired cell sites leading team of 5\-8 members\. • Co\-ordinated for Civil & Electrical works with the vendors & landlords\. • Daily and weekly report submission to higher management\. • Handled the escalations from customers and landlords in absence of manager\. • Worked with management and team on process improvement ideas\. • Followed\-up on daily tasks such as PM and CM activities and report submission\. • Did outage analysis and fault reduction at cell site\. • Collected energy reading \(units\) updating to ensure error free billing\.

## Education

Engineer’s Degree, Mechanical, ATME college of Engineering

[View the original profile](https://tal.club/meet/syed-mussavir)

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