Headline

Technology | Program/Project Management | Lean 6σ | PMP | Customer Success | Product & Strategy | CRM | Stakeholder Engagement | Cross-functional Leadership | Data Analytics | Process Improvement

About

A result-oriented Program Manager, certified in Lean 6σ & PMP having 10 years of experience with a proven track record of strategically guiding organizations to reach goals with efficient customer success. Adept in overseeing the progress of operations and monitoring cross-company projects, implementation, tech solutions, customization, and process improvement methodologies. Experienced in leading teams and evaluating project progress to achieve timely results. I love to perform my duties diligently, keeping company interests in mind with a prime focus on deliverables, capable to work under pressure within tight deadlines. Leading from the front to deliver the required results & output and utilizing the maximum potential of each team member while performing the assigned duties and responsibilities.

Location

Bengaluru

AI stack

gemini

lovable

meta

notebooklm

notion

openai

Work experience

Senior Program Manager - US Global at Simplilearn, Apr 2025 - Present · 1 yr 7 mos, On-site

Program Manager - US Global at Simplilearn, Mar 2022 - Jun 2025 · 3 yrs 4 mos, Bengaluru

Operations Analyst at PhonePe, Jun 2021 - Mar 2022 · 10 mos, Bengaluru, Karnataka, India, • Created a pricing model to optimize pricing across the product line, resulting in increased profitability. • Developed an inventory management system that reduced stock-outs by 9% and improved customer satisfaction. • Created an analytics dashboard that allowed executives to monitor key performance metrics in real-time. • Analyzed large datasets to uncover key insights and trends, resulting in improved operational performance • Improved operational efficiency by 16% through process optimization and workflow redesign • Implemented new ideas on process improvement on Business App updates into Profile Section

Associate Manager at Zolo, Jul 2019 - Jun 2021 · 2 yrs, Bengaluru, Karnataka, India

Senior Sales Support Executive at Zolo, Nov 2018 - Jun 2019 · 8 mos, Bengaluru, Karnataka, India

Subject Matter Expert - Amazon Support at Hinduja Global Solutions Ltd, May 2017 - Oct 2018 · 1 yr 6 mos, Mysuru Area, India, • Handled a team of 20 in assisting them with queries and policies of Amazon UK & India. • Coached and developed action plans which increased performance by 12%. • Documented Amazon Seller support processes and procedures, resulting in a 30% reduction in support errors. • Created and managed a cloud document to support team members in researching and learning about the existing and ongoing offers. • Developed an in-depth understanding of the company’s products and services, becoming the go-to source for questions and inquiries from internal and external stakeholders. • Monitor team performance and report on metrics and accordingly setting team goals.

Operations Engineer at Indus Towers Limited, Jul 2016 - May 2017 · 11 mos, Bangalore, • Responsible for Overall Technical Operations and Maintenance of All sites and 4 BSCs (Airtel & Vodafone) • Maintained 99.99% uptime and stability in cell sites to ensure connectivity throughout days. • Conducted safety awareness programs to reduce fatalities. • Managed the installation, maintenance, and monitoring of the organization’s telecom infrastructure. (DG, SMPS, SPS, BB, PIU) • Managed 50+ on-aired cell sites leading team of 5-8 members. • Co-ordinated for Civil & Electrical works with the vendors & landlords. • Daily and weekly report submission to higher management. • Handled the escalations from customers and landlords in absence of manager. • Worked with management and team on process improvement ideas. • Followed-up on daily tasks such as PM and CM activities and report submission. • Did outage analysis and fault reduction at cell site. • Collected energy reading (units) updating to ensure error free billing.

Education

Engineer’s Degree, Mechanical, ATME college of Engineering