Headline

Service Delivery Coordinator (Dispatch Operations)

About

Operations and Service Delivery professional with over 10 years of experience managing global incident management, dispatch coordination, and SLA-driven operations across US, EMEA, and APAC regions. Currently working with Hemmersbach, I specialize in handling high-volume ticket environments, coordinating with cross-functional teams, and ensuring timely resolution of incidents while maintaining strict SLA compliance. My core strengths include: • Incident Lifecycle Management • SLA & KPI Tracking • Dispatch & Field Service Coordination • Vendor & Stakeholder Management • Global Operations Support I have hands-on experience with tools like ServiceNow, CDAX, SRMS, and Wallboard, enabling me to efficiently manage operations across multiple regions. I am now seeking opportunities in Operations, Service Delivery, and Coordination roles where I can leverage my experience to drive efficiency and improve service delivery outcomes. Open to roles in Bangalore and global operations environments.

Location

Bengaluru

AI stack

aistudio

claude

Canva Magic Studio

ChatGPT

ChatGPT Images

Work experience

Dispatch Coordinator at Hemmersbach, May 2022 - Present · 4 y 4 mo, Bengaluru, Karnataka, India, • Managing end-to-end dispatch operations for onsite engineers across multiple regions • Coordinating with US-based project managers to ensure SLA adherence • Creating and managing incidents for South Africa & Saudi Arabia regions • Monitoring ticket queues and prioritizing based on business impact • Collaborating with vendors and internal teams for timely resolution • Working on tools like ServiceNow, CDAX, SRMS, Wallboard, and Click

Service Delivery Associate at Unisys India, Sep 2015 - May 2022 · 6 y 8 mo, Bangalore, • Managed incident assignment, SLA tracking, and dispatch coordination • Worked with clients like HPE, Bell, and NetApp • Created and categorized incidents with proper prioritization • Coordinated engineers across US and Canada regions • Supported after-hours operations for Singapore (24/7 support model)

CRM Operations Associate at Concentrix, Jan 2011 - Feb 2015 · 4 y 1 mo, Bengaluru, Karnataka, India, • Verified internal data and generated operational reports • Managed record allocation and workflow distribution • Ensured data accuracy and quality standards compliance

Education

High School Diploma, Bangalore High School

Associate's Degree, Business/Commerce, General, Institute of Management Studies, Bangalore