Syed Mohamed Saqib Minhaaj
Data Scientist • Data Analyst
Bengaluru
2+ years of work experience
Nov 20241 y 11 moPresent
Bangalore Urban, Karnataka, India
Experienced Escalation Engineer specializing in resolving complex technical issues related to Windows operating systems, Microsoft Office Suite, and Microsoft cloud productivity applications. Adept at handling high-priority escalations from Tier 1/2 support teams, performing deep technical diagnosis, and driving permanent resolution through collaboration with Microsoft engineering teams. Focused on improving customer experience, reducing repeat contacts, and strengthening product reliability through root-cause analysis and knowledge documentation.
Syed’s AI Stack
Education
Bachelor of Engineering - BE, Computer Science
C. Abdul Hakeem College of Engineering & Technology
20204 yrs2024
Data Science
Besant technologies
20242024
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