---
title: "Syed Javed - Associate Director – Product Management in Bengaluru | Tal"
description: "Meet Syed Javed, Associate Director – Product Management | Ex-Oracle | B2B B2C | SaaS | Telecom | OSS/BSS | Data Warehousing | AI/ML | Analytics based in Bengaluru. AI stack includes claude, deepseek, and gemini."
image: "https://tal.club/meet/syed-javed/share-image"
---

# Syed Javed on Tal

## Headline

Associate Director – Product Management \| Ex\-Oracle \| B2B B2C \| SaaS \| Telecom \| OSS/BSS \| Data Warehousing \| AI/ML \| Analytics

## About

I am deeply passionate about product management and marketing, relishing the opportunity to contribute to teams that define product vision, strategy, messaging, and positioning to address critical business challenges\. With over two decades of experience in the software industry, I have held various roles spanning development, product management, marketing, and consulting\. My focus has primarily been on the enterprise software market, with a specialisation in the communications industry and enterprise software architectures for both on\-premises and SaaS solutions\. My expertise lies in product management and development, partner enablement programs, consulting services, client engagement, customer demos, proofs of concepts, DevOps, AI/ML, and analytics\. I hold a Bachelor's Degree in Electronics and Communications Engineering from Ghousia College of Engineering\. Key Responsibilities: Crafting and delivering a distinct product to the market that fulfils market needs and represents a lucrative business opportunity\. Defining the product vision, strategy, and roadmap\. Collecting, managing, and prioritising market and customer requirements\. Innovating and implementing solutions with broad industry impact\. Analysing business needs to ensure Oracle solutions align with customer objectives by leveraging industry best practices, product knowledge, and business acumen\. Leading solution design and implementation, ensuring high\-quality, integrated solutions within time and budget constraints\. Serving as a thought leader and trusted advisor, influencing critical decisions at the senior level of customer organisations\. Possessing extensive global experience in the IT industry, particularly in application development\. Designing and reviewing functional and technical implementation solutions and strategies\. Demonstrating proficiency in scope and requirements management\. Providing expertise in pre\-sales support\. Exhibiting strong technical skills and experience across all phases of software development\. Possessing in\-depth knowledge of the Telecom billing domain, particularly with Oracle BRM\. Having a solid understanding of enterprise application integration\.

## Location

Bengaluru

## AI stack

claude

deepseek

gemini

mcp

openai

perplexity

## Work experience

Associate Director – Product Management at Tecnotree Corporation, Jul 2024 \- Present · 2 yrs 3 mos, Greater Bengaluru Area, Product Manager for Digital Order Management \(DOM\), Digital Resource Management \(DRM\), Digital Accelerator Platform \(DAP\) leading initiatives that are critical to building a scalable and resilient telecom BSS/OSS ecosystem\. My key focus areas include: Multiple Service Domain Orchestration \(MSDO\) across complex telecom landscapes Unified Service Management to deliver seamless fulfillment and assurance Leveraging TM Forum Open APIs and Open Digital Architecture \(ODA\) principles for interoperability and agility Workflow orchestration defined using BPMN standards on Camunda, enabling flexible and transparent process management Strengthening order lifecycle management and service decomposition for B2C/ B2B customers Driving system resilience, TPS performance improvements, and sustainable technical enhancements Managing complex dependencies across integrated systems to ensure reliable service activation and fulfillment Enhancing monitoring, jeopardy management, and business validation capabilities Building robust inventory and resource lifecycle management capabilities covering logical, physical, and virtual resources—ensuring real\-time visibility, consistency, and high data integrity across network and IT domains\. Digital Accelerator Platform \(DAP\) Enablement \- Delivering reusable, configurable digital capabilities through low\-code/no\-code frameworks, enabling faster onboarding of use cases, partner integrations, and rapid service innovation It’s an exciting journey to be at the core of digital transformation — designing how digital orders are captured, orchestrated, and fulfilled in an ever\-evolving telecom environment\. I’m passionate about designing the digital backbone of telecom transformation—where orders, resources, and platforms come together to deliver seamless, scalable, and future\-ready services\.

Senior Product Manager at CloudSense, Aug 2022 \- Apr 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India, I thrive in the role of Product Manager within the telecommunications industry, specializing in enriching product catalogs, structuring frame agreements, managing deals, and orchestrating solutions for smooth B2B order capture and submission\. My area of expertise centers on overseeing a large\-scale Configure Price Quote \(CPQ\) and Order Management platform, CloudSense, closely integrated with Salesforce CRM\. My duties encompass defining product roadmaps, refining internal product lifecycle procedures, and nurturing partnerships with key clients\. I guarantee that our product investments are in line with the organization's financial and strategic goals\. I possess proficiency in Quote\-to\-Cash processes, B2B dynamics, and SaaS technologies\.

Senior Principal Product Manager at Oracle, Jun 2019 \- Aug 2022 · 3 yrs 3 mos, Bengaluru, Karnataka, India, Oracle's Digital Experience for Communications \(DX4C\) represents a comprehensive, industry\-tailored solution built upon an intelligent platform, empowering Communication Service Providers \(CSPs\) to innovate, engage, and transform within the experience economy\. The aim is to craft highly personalized experiences, showcasing an understanding of the customer's journey context, their digital preferences, and the types of offers that best align with their individual or business needs\. This entails the ability to order and fulfill such offers seamlessly across their network, applications, and partner ecosystem\. Key Responsibilities: Collaborate with the DevOps team to establish a zero\-touch deployment process for the SaaS Application\. Devise sanity tests for both design\-time and run\-time end\-to\-end scenarios\. Develop automated test scenarios for verifying the sanity of SaaS Application deployments\. Create PSR \(Performance, Scalability, and Reliability\) testing scenarios\. Design workloads tailored to meet customers' performance requirements\. Achieve TMF Open API certification for 10 APIs, serving as the primary liaison with the TMF Team from invoice Performa to certification\. Serve as the main point of contact across engineering teams for addressing TMF Open API queries and resolving related bugs\.

Senior Principal Product Manager, Communication Analytics at Oracle, Jun 2014 \- Dec 2019 · 5 yrs 7 mos, Bengaluru Area, India, As a Product Manager in the Communication Analytics sector, I supervised Billing Analytics, Social Network Analytics, and Policy & Charging Analytics\. My role encompassed devising and executing product strategies across the entire lifecycle\. This entailed prioritizing customer requirements, shaping the product vision, and closely collaborating with engineering, sales, marketing, and support teams to ensure alignment with revenue and customer satisfaction objectives\. Additionally, I ensured that the product remained in harmony with the company's overarching strategy and goals\. I also delved into various avenues within big data, AI/ML data science, supervised and non\-supervised algorithms, trend analysis, forecasting, and outlier detection\. Key Responsibilities: Creating intuitive charts and visualizations with Oracle Analytics Cloud SaaS application to help business users comprehend information and gain insights visually\. Orchestrating the entire product line lifecycle, from strategic planning to day\-to\-day operational tasks\. Identifying present and future market requirements through continuous market research, including regular interactions with both customers and non\-customers\. Leading cross\-functional teams, particularly in Development/Engineering and Marketing Communications, to develop solutions that meet market needs, position the product effectively, and fulfill contractual obligations\. Formulating and executing a comprehensive company\-wide go\-to\-market strategy, fostering collaboration across all departments for seamless execution\. Evaluating potential partnerships to enhance the product's market presence and offerings\.

Program Director at Celcom at Oracle, Feb 2014 \- Jun 2014 · 5 mos, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Celcom underwent a significant IT transformation aimed at enhancing its CX through the implementation of over 25 Oracle applications\. I served as the Program Director, supporting Celcom through the implementation process and supporting the successful launch of Release R2\. As part of this transformation initiative, Celcom is deploying an integrated CRM platform leveraging Oracle Communications Cross Channel Customer Experience Solutions and Oracle Communications RODOD Solution\. This comprehensive project encompasses enhancements across call center operations, customer databases, online portals, and dealer management solutions\. The goal is to consolidate customer information into a unified view, enabling Celcom to streamline and expedite customer service delivery through online, call center, and retail channels\. Remarkably, Celcom completed this implementation within just 18 months, benefiting more than 10 million customers\. The project rollout is structured into two releases: Release 1 \(R1\): Primarily targeting the Prepaid segment to impact the majority of Celcom's customer base, including retail customer segments such as corporate individuals\. Release 2 \(R2\): Expanding support to encompass Postpaid offerings and cater to both Retail and Enterprise customer segments\. Key Responsibilities: Leading the architecture governance team to ensure alignment with project objectives\. Providing support for performance testing, endurance testing, and scalability testing\. Addressing critical defects arising from production based on Release 1\. Proposing solution approaches for future development items\. Facilitating the smooth go\-live of Release 2\. Tracking and monitoring the performance of each team member\. Offering functional or implementation guidance to the team as needed\. Managing scope, timelines, and relationships with customers, Oracle engineering teams, and various Product Management teams\. Identifying high\-performing team members and recognizing their contributions\.

Technical Marketing Manager at Portal Software, Apr 2006 \- Aug 2006 · 5 mos, Bengaluru, Karnataka, India, Portal Software – acquired by Oracle The Technical Marketing team plays a pivotal role in driving and bolstering the technical sales leadership for Oracle CGBU’s multi\-application OSS and BSS product portfolio\. This team is instrumental in executing a global product marketing and alliances strategy, collaborating closely with regional sales, marketing, and alliances teams to implement initiatives across the Americas, Europe, and Asia\-Pacific regions\. Key Responsibilities: Crafting, designing, developing, scripting, and delivering product and/or integrated solutions demos and other materials tailored for the communications and media markets\. Collaborating with pre\-sales and product marketing functions to gather, analyze, and integrate demo requirements, troubleshoot pre\-sales technical issues, and provide demo support\. Showcasing and demonstrating products and solutions at various industry trade shows, end\-user events, executive briefings, seminars, webcasts, and similar events\. Organizing, creating, and delivering technical application demo training programs at sales training events\. Building demos to illustrate the concept of "concept to cash," which involves creating a product offering, registering a subscriber, rating their usage, and billing and invoicing them\. This process leverages BRM pricing, Siebel CRM, Order Management, and fulfillment, integrated with AIA middleware\. Constructing a demo to demonstrate network mediation, showcasing the seamless integration and functionality of network mediation within the broader product ecosystem\.

Technical Marketing Manager at Ness Digital Engineering, Jan 2005 \- Mar 2006 · 1 yr 3 mos, Bengaluru Area, India, The Technical Marketing organization is responsible for driving and supporting technical sales leadership for Oracle CGBU’s multi\-application OSS and BSS product portfolio\. The Technical Marketing organization is responsible for driving and supporting technical sales leadership for Oracle CGBU’s multi\-application OSS and BSS product portfolio\. The group supports a global product marketing and alliances strategy, and together with regional sales, marketing and alliances organizations, helps implement programs across the Americas, European and Asia\-Pacific regions\. Key Responsibilities • Define, design, develop, script and deliver product and/or integrated solutions demos and other material for the communications and media markets • Work with the pre\-sales and product marketing functions to capture, analyze and integrate demo requirements, solve pre\-sales technical problems and provide demo support\. • Present and demonstrate products and solutions at industry trade shows, end\-user events, executive briefings, seminars, webcasts and other events • Organize, develop and deliver technical application demo training programs at sales training events

Technical Lead at Ness Digital Engineering, Sep 2002 \- Dec 2004 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Portal Software offers dynamic billing and subscriber management solutions tailored to empower service providers in monetizing their voice and digital transactions effectively\. With Portal's convergent billing platform, service providers can seamlessly charge, bill, and administer a diverse array of services across multiple networks, payment methods, pricing plans, and value chains\. Leveraging Portal's adaptable and scalable product\-based solutions, customers can swiftly introduce new value\-added services, optimizing business value and reducing total cost of ownership\. Among Portal's esteemed clientele are industry giants such as Vodafone, AOL Time Warner, Deutsche Telekom, Telus, NTT, China Telecom, Telstra, Swisscom, and France Telecom\. Key Responsibilities: Participating in the design and enhancement of the Customer Center and Pricing Center applications\. Conducting requirement gathering sessions and drafting functional and design documents\. Developing test cases, coding, and conducting code reviews\. Overseeing and assisting team members to ensure timely completion of tasks\. Project Name: Porting Collection Center and Collection Configurator to AppCenter Framework \- The Collection Center and Collection Configurator applications were originally built on the BMF and BAS framework, limiting their extensibility and customization options for users\. The transition to the AppCenter framework offers a more adaptable and customizable approach for any application built on it\. Key Responsibilities: Leading the porting process to the new framework\. Drafting installation specifications and configuring build scripts in ClearCase\. Refactoring and ensuring code compliance with the new framework\. Providing guidance and support to team members to facilitate successful project completion\.

## Education

Bachelor's degree, Electronics and Communications Engineering, Ghousia college of engineering

Diploma in Electronics and Communication, Electronics and Communication, V\.E\.T\.B\.V\.L Polytechnic

[View the original profile](https://tal.club/meet/syed-javed)

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