Headline

Operations Manager | MBA | 16+ Years Experience | Insurance Operations | Service Delivery & Process Excellence | Process Automation | Team Leadership | Vendor Management | SLA Governance | Business Operations

About

Professional and Experienced Manager in services industry with a track record of 15 years in US Insurance, US Banking, Property & casualty (P&C) Insurance operations, Commercial Insurance, Operations Management, Team Management. Managing a team of 75 Associates and 4 Team Leaders. Monitoring performances and optimal resources utilization, preparing and presenting various reports, participated in Automation platforms, Lean, Six sigma, UiPath, RPA to simplify the work and improve efficiency. Awarded with various recognitions in people front and team management.

Location

Hyderabad

Work experience

Operations Manager at Tata Consultancy Services, Nov 2024 - Present · 1 yr 7 mos, Hyderabad, Telangana, India

Operations Manager at Cognizant, Jul 2022 - Oct 2024 · 2 yrs 4 mos, Hyderabad, Telangana, India

Team Lead at Cognizant, Mar 2012 - Jul 2022 · 10 yrs 5 mos, Hyderabad Area, India

Senior Customer representative at Bank of America, Sep 2008 - Oct 2011 · 3 yrs 2 mos, Hyderabad Area, India

Education

Master of Business Administration (MBA), Finance, Osmania University

Bachelor of Commerce, Kakatiya University