Syed Farhan profile photo 1 on Tal

Syed Farhan

Senior Quality Analyst at Justdial

Greater Bengaluru Area

9+ years of work experience

TVS Automobile Solutions
Sep 20241 yr 10 mosPresent

Bengaluru, Karnataka, India

TVS Automobile Solutions Ltd
Sep 20241 yr 10 mosPresent

• Conduct new hire training on RSA processes, CRM tools, GPS systems, and call handling procedures. • Provide technical training on vehicle breakdown scenarios, jumpstart protocols, and towing procedures. • Train agents on empathy, stress management, and customer communication. • Design real-life emergency simulations to prepare agents for critical customer situations. • Create and maintain training manuals, knowledge bases, and job aids. • Monitor calls, evaluate agent performance, and ensure adherence to SOPs. • Conduct root cause analysis (RCA) for recurring errors and implement coaching plans.
Justdial
- NowPresent

Mar 2026

May 20186 yrs 3 mosJul 2024

Bengaluru, Karnataka, India

Develop and execute test plans to ensure that all objectives are met. Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Excellent communication skills, both written and verbal. Strong computer skills and knowledge of QA databases and applications. Experience in quality inspection, quality management, auditing calls, C-sat, D-sat, and conducting coaching sessions, conducting dipstick, handling teams, calibration.Data analysis, training and development, process improvement, management activities, Compliance and risk management, Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Ensuring effective sales processes by developing & maintaining reporting/tracking system.
KAP Computer solutions pvt ltd.
Jul 201710 mosApr 2018

Planning and scheduling door-to-door routes. Convincing people of the benefits from certain products and services Read and interpret sales reports to determine the best strategy for marketing Cold calling to generate revenue Assist in the operation of the company switchboard. Ensuring effective sales processes by developing & maintaining reporting/tracking system. Delivery of high quality service experience to clients with personal touch. Prospecting of potential customers through referrals obtained from peers, friends, existing clients and internal client database.

Education

Pre University

The oxford college

Convent School

Oriental English high school

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Headline

Senior Quality Analyst at Justdial

Location

Greater Bengaluru Area

Work experience

Training And Quality Manager at TVS Automobile Solutions, Sep 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India

Quality Analyst at TVS Automobile Solutions Ltd, Sep 2024 - Present · 1 yr 10 mos, • Conduct new hire training on RSA processes, CRM tools, GPS systems, and call handling procedures. • Provide technical training on vehicle breakdown scenarios, jumpstart protocols, and towing procedures. • Train agents on empathy, stress management, and customer communication. • Design real-life emergency simulations to prepare agents for critical customer situations. • Create and maintain training manuals, knowledge bases, and job aids. • Monitor calls, evaluate agent performance, and ensure adherence to SOPs. • Conduct root cause analysis (RCA) for recurring errors and implement coaching plans.

Senior Quality Analyst at Justdial, Mar 2026

Senior Quality Analyst at Just dial Ltd., May 2018 - Jul 2024 · 6 yrs 3 mos, Bengaluru, Karnataka, India, Develop and execute test plans to ensure that all objectives are met. Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Excellent communication skills, both written and verbal. Strong computer skills and knowledge of QA databases and applications. Experience in quality inspection, quality management, auditing calls, C-sat, D-sat, and conducting coaching sessions, conducting dipstick, handling teams, calibration.Data analysis, training and development, process improvement, management activities, Compliance and risk management, Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Ensuring effective sales processes by developing & maintaining reporting/tracking system.

Business development executive at KAP Computer solutions pvt ltd., Jul 2017 - Apr 2018 · 10 mos, Planning and scheduling door-to-door routes. Convincing people of the benefits from certain products and services Read and interpret sales reports to determine the best strategy for marketing Cold calling to generate revenue Assist in the operation of the company switchboard. Ensuring effective sales processes by developing & maintaining reporting/tracking system. Delivery of high quality service experience to clients with personal touch. Prospecting of potential customers through referrals obtained from peers, friends, existing clients and internal client database.

Education

Pre University, The oxford college

Convent School, Oriental English high school

Syed Farhan - Training And Quality Manager in Greater Bengaluru Area | Tal