Headline

Building Voice AI at Nurix | Previously: Razorpay, Akamai

About

Lead Software Engineer with 8+ years of experience building and scaling backend systems. I’m deeply hands-on with backend architecture and APIs, but also enjoy jumping into DevOps, frontend, or even UI design when needed. I like finding smart, simple solutions to tough problems – and I'm the kind of person who’ll gladly spend an evening automating a five-minute task (because why not?). Always curious, always learning. Hacker at heart.

Location

Bengaluru

AI stack

antigravity

codex

Work experience

Technical Lead at Nurix, Apr 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India, • Led the voice agents platform team, building and scaling core infrastruc- ture for AI-powered voice agents. • Set up observability for platform services with Prometheus metrics, Grafana dashboards and alerting; implemented structured JSON logging for faster production debugging. • Led scalability and infra efforts including Kubernetes rollout across US and India, scheduled scaling for predictable traffic, and capacity planning for client go-lives. • Owned a major client’s custom SIP telephony integration end-to-end; de- signed inbound call routing for safe experimentation and gradual agent rollouts. • Established on-call processes to track and resolve production issues; inte- grated noise cancellation and LLM prewarming to improve voice quality and reduce latency.

Lead Software Development Engineer at Razorpay, Nov 2024 - Apr 2025 · 6 mos, Bengaluru, Karnataka, India

Lead Software Engineer at Razorpay, Oct 2024 - Mar 2025 · 6 mos, Led a team of 3-4 engineers building product and platform microservices in Golang; drove projects end-to-end from system design to production support. Conducted technical interviews for SDE 2, SDE 1 and internship positions.

Senior Software Engineer at Razorpay, Oct 2021 - Dec 2024 · 3 yrs 3 mos, Bangalore Urban, Karnataka, India, • Built and maintained multiple product-oriented as well as platform-oriented microservices using Golang. • Built a system to efficiently manage and query hierarchical data with Postgres, the ltree extension, and GiST indexes, to be used in an authz service. • Led several hero projects, being involved in all stages from requirements gathering, system design, low-level design to implementation, testing, and post-production support. • Worked on Connected Banking integrations with multiple banks: ICICI, RBL, Axis, and Yes Bank. • Stewarded observability overhaul for microservices: metrics and alerting on Prometheus/Grafana stack and distributed tracing on OpenTelemetry/HyperTrace. • Been part of the on-call roster and led Operational Excellence activities to regularly review on-call performance and identify and fix recurring issues. • Developed internal tooling to automate the generation of weekly on-call reports from different sources consisting of production tickets, alerts, and availability metrics. • Debugged and solved org-wide DNS issues in a backend monolith service, reducing failed DNS queries/month from 100k to 0. • Contributed to investigations and fixes for detecting and blocking fraudulent activity on the platform. • Regularly conducted technical interviews for internship, SDE1, and SDE2 positions. • Tech: Golang, Kubernetes, gRPC, SQS, MySQL, PostgreSQL, PHP, Prometheus, Grafana, Redis / ElastiCache, HyperTrace.

Senior Software Engineer at Akamai Technologies, Apr 2021 - Oct 2021 · 7 mos, Bangalore Urban, Karnataka, India, • Developed backend microservices and REST APIs for Test Center. • Spearheaded the development of Test Center CLI. • Built an intercepting proxy on top of Mitmproxy to capture and manipulate HTTP traffic, controlled via an HTTP API. • Contributed to UI codebase to build an interactive condition expression builder. • Tech: Java, Spring Boot, Oracle, Python, Mitmproxy, Golang, Docker

Software Engineer II at Akamai Technologies, Apr 2019 - Mar 2021 · 2 yrs, Bengaluru, Karnataka, India, • Developed backend microservices and REST APIs for Test Center. • Improved microservice communications resulting in reduced time spent by developers and increased reliability. • Contributed to the design and architecture of Test Center 2.0, and designed and implemented routing for a microservice orchestration service. • Worked on data analysis and visualizations to get insights on test run performance and identify bottlenecks. • Investigated on and improved performance of DB operations. • Built an internal SPA to get a birds eye view and timeline of a test run, helping the dev and support teams immensely in debugging wayward test runs. • Tech: Java, Spring Boot, Oracle, Python, Jupyter Notebook, TypeScript, React, Golang, Docker

Software Engineer at Akamai Technologies, Jul 2017 - Mar 2019 · 1 yr 9 mos, Bengaluru, Karnataka, India, • Developed backend microservices and REST APIs for Test Center. • Contributed to frontend engineering for a few months. • Been instrumental in adding IPv6 support to Test Center and setting up the required cloud infrastructure. • Deep dived into, investigated and fixed several production issues. • Made significant contributions to API design and documentation. • Developed several internal tools to automate tasks and improve developer productivity. • Tech: Java, Jersey, Spring MVC, Oracle, Apache Cassandra, Docker, JavaScript, Python, AWS

Software Engineering Intern at Akamai Technologies, Jan 2017 - Apr 2017 · 4 mos, Bengaluru, Karnataka, India, • Worked on a REST web service using the modern Java enterprise stack. • Tech: Java, Jersey, Hibernate

Software Engineering Intern at Zillionminds Technologies, Sep 2015 - Jul 2016 · 11 mos, Bangalore, India, • Worked on building the prototype for a service aggregator. • Designed and built the backend REST APIs. • Built a mobile app using NativeScript framework. • Tech: Python, Django, NativeScript, JavaScript, CSS, Google Maps SDK

Education

Bachelor of Engineering (BE), Information Science, PES University

Delhi Public School (DPS)

Public links

github: https://github.com/amjd