---
title: "Swetha Steffi C - Specialist - Central Process Management in Greater Chennai Area | Tal"
description: "Meet Swetha Steffi C, Specialist - Central Process Management @ Ujjivan Small Finance Bank | Ensuring Compliance and Process Improvement based in Greater Chennai Area."
image: "https://tal.club/meet/swetha-steffi-c/share-image"
---

# Swetha Steffi C on Tal

## Headline

Specialist \- Central Process Management @ Ujjivan Small Finance Bank \| Ensuring Compliance and Process Improvement

## About

Banking professional specializing in Central Process Management, SOP standardization, UAT execution, and process optimization within the banking sector\. Experienced in driving operational efficiency, strengthening process governance, and ensuring alignment with RBI guidelines and internal policies\. Certified in AML & KYC \(IIBF\) with a strong interest in process excellence, compliance, automation, and business transformation\.

## Location

Greater Chennai Area

## Work experience

Specialist \- Central Process Management at Ujjivan Small Finance Bank, Jan 2026 \- Present · 6 mos

Management Trainee \- Central Process Management at Ujjivan Small Finance Bank, Jul 2024 \- Jan 2026 · 1 yr 7 mos, Supporting Central Process Management by ensuring banking processes align with RBI rules, internal policies, and regulatory requirements\. Conducting process reviews and compliance checks\. Preparing and reviewing SOPs\. Coordinating with branch teams to identify procedural gaps, operational risks, and areas for improvement\. Supporting audits, documentation, and process standardization across units\. Involved in User Acceptance Testing for internal banking applications — validating system functionality, identifying issues, supporting defect resolution, and improving user experience before production release\. Designing end\-to\-end workflows for banking processes to ensure clarity, smoother execution, and alignment across departments\. Contributed to the development of a WhatsApp\-based tracking solution for customer deliverables\. Mapped process flows, identified bottlenecks, and helped build a simplified, real\-time tracking mechanism to reduce turnaround time and enhance customer transparency\.

Business Development Executive at Shiksak, Dec 2023 \- Sep 2024 · 10 mos, Chennai

Data Analyst at VADUVAMMAL, Apr 2023 \- May 2023 · 2 mos, Chennai

## Education

Post Graduate Diploma in Management, Business Administration and Management, General, Loyola Institute of Business Administration

Bachelor of Commerce \- BCom, Business/Commerce, General, SRM IST Chennai

[View the original profile](https://tal.club/meet/swetha-steffi-c)

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