Swetha Steffi C profile photo 1 on Tal

Swetha Steffi C

Specialist - Central Process Management @ Ujjivan Small Finance Bank | Ensuring Compliance and Process Improvement

Greater Chennai Area

3+ years of work experience

Ujjivan Small Finance Bank
Jan 20266 mosPresent

Ujjivan Small Finance Bank
Jul 20241 yr 7 mosJan 2026

Supporting Central Process Management by ensuring banking processes align with RBI rules, internal policies, and regulatory requirements. Conducting process reviews and compliance checks. Preparing and reviewing SOPs. Coordinating with branch teams to identify procedural gaps, operational risks, and areas for improvement. Supporting audits, documentation, and process standardization across units. Involved in User Acceptance Testing for internal banking applications — validating system functionality, identifying issues, supporting defect resolution, and improving user experience before production release. Designing end-to-end workflows for banking processes to ensure clarity, smoother execution, and alignment across departments. Contributed to the development of a WhatsApp-based tracking solution for customer deliverables. Mapped process flows, identified bottlenecks, and helped build a simplified, real-time tracking mechanism to reduce turnaround time and enhance customer transparency.
Shiksak
Dec 202310 mosSep 2024

Chennai

VADUVAMMAL
Apr 20232 mosMay 2023

Chennai

Education

Loyola Institute of Business Administration

Post Graduate Diploma in Management, Business Administration and Management, General

Loyola Institute of Business Administration

20222 yrs2024
SRM IST Chennai

Bachelor of Commerce - BCom, Business/Commerce, General

SRM IST Chennai

20193 yrs2022

Join Swetha and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Swetha Steffi C on Tal

Headline

Specialist - Central Process Management @ Ujjivan Small Finance Bank | Ensuring Compliance and Process Improvement

About

Banking professional specializing in Central Process Management, SOP standardization, UAT execution, and process optimization within the banking sector. Experienced in driving operational efficiency, strengthening process governance, and ensuring alignment with RBI guidelines and internal policies. Certified in AML & KYC (IIBF) with a strong interest in process excellence, compliance, automation, and business transformation.

Location

Greater Chennai Area

Work experience

Specialist - Central Process Management at Ujjivan Small Finance Bank, Jan 2026 - Present · 6 mos

Management Trainee - Central Process Management at Ujjivan Small Finance Bank, Jul 2024 - Jan 2026 · 1 yr 7 mos, Supporting Central Process Management by ensuring banking processes align with RBI rules, internal policies, and regulatory requirements. Conducting process reviews and compliance checks. Preparing and reviewing SOPs. Coordinating with branch teams to identify procedural gaps, operational risks, and areas for improvement. Supporting audits, documentation, and process standardization across units. Involved in User Acceptance Testing for internal banking applications — validating system functionality, identifying issues, supporting defect resolution, and improving user experience before production release. Designing end-to-end workflows for banking processes to ensure clarity, smoother execution, and alignment across departments. Contributed to the development of a WhatsApp-based tracking solution for customer deliverables. Mapped process flows, identified bottlenecks, and helped build a simplified, real-time tracking mechanism to reduce turnaround time and enhance customer transparency.

Business Development Executive at Shiksak, Dec 2023 - Sep 2024 · 10 mos, Chennai

Data Analyst at VADUVAMMAL, Apr 2023 - May 2023 · 2 mos, Chennai

Education

Post Graduate Diploma in Management, Business Administration and Management, General, Loyola Institute of Business Administration

Bachelor of Commerce - BCom, Business/Commerce, General, SRM IST Chennai

Swetha Steffi C - Specialist - Central Process Management in Greater Chennai Area | Tal