Headline

Product Manager

About

I’m a Product Manager with 10+ years of experience across enterprise SaaS, observability, and digital experience platforms, including 4+ years leading product strategy and execution for Endpoint Monitoring and Distributed Tracing solutions used in large-scale environments. My core strength lies in translating complex technical problems into clear product direction that delivers measurable customer and business impact. I’ve led initiatives that reduced troubleshooting time,, improved issue identification speed, increased enterprise adoption, and supported revenue growth through customer retention and new sales enablement. I work at the intersection of technology, data, and customer experience, partnering closely with engineering, UX, sales, and customer success teams to deliver scalable platform capabilities. My experience spans telemetry driven products, network diagnostics, observability workflows, and API integrations, with a strong focus on using product analytics to guide roadmap decisions. Recently, I’ve expanded my expertise into AI-enabled product development through formal training and a hands-on capstone building a multi-agent customer success intelligence platform designed to predict churn risk and automate engagement workflows. This complements my background in data driven product strategy and modern platform thinking. Before moving into Product Management, I built a strong technical foundation in quality engineering and network performance systems, which continues to help me collaborate effectively with engineering teams and make informed technical trade-offs.

Location

Greater Bengaluru Area

AI stack

claude

lovable

notebooklm

Base44

ChatGPT

Figma Make

Work experience

Senior Product Manager at People Inc., Jun 2026 - Present · 5 mo, Bangalore, Key Result Areas: ● Developed a two-quarter product roadmap across Performance Marketing, Investopedia Answers (AI-powered Q&A) and organic content, using user research, competitive analysis, revenue opportunities and product analytics to prioritize improvements. ● Secured approval for 8 roadmap initiatives, translating priorities into a structured product backlog and sprint plans while aligning Engineering, Design, Editorial, PRM, and Ad Revenue stakeholders. ● Led end-to-end delivery and launch of a new paid digital publication, coordinating Engineering, QA, and Editorial teams across development, testing, release, and post-launch monitoring, with a focus on paid publication sales. Drove product strategy and monetization improvements across PRM and AI Answers, tracking revenue and revenue per session for PRM, and click-through rate (CTR) and session duration for AI Answers to identify optimization opportunities and improve business performance.

Product Manager at Catchpoint, Oct 2023 - May 2026 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Owning and evolving the product strategy and roadmap for Endpoint Monitoring and Tracing platforms, aligning with organizational OKRs while accelerating enterprise adoption and ARR growth. Improving SaaS reliability metrics (MTTR, MTTD) by implementing intelligent alerting mechanisms and redesigning observability workflows to enable faster incident response and efficient root-cause analysis. Building and scaling the Endpoint Experience Score by leveraging cross-platform telemetry (device, application, network) to proactively detect issues and elevate customer satisfaction metrics (NPS/CSAT). Defining and scaling REST APIs and strategic integrations with ITSM and observability tools to enhance platform extensibility, drive product stickiness, unlock new revenue streams. Collaborating with Sales, Customer Success, and Support teams to identify product gaps, enable high-value deal closures, and strengthen retention and upsell opportunities.

Technical Product Manager at Catchpoint, Feb 2021 - Oct 2023 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Owned and delivered end-to-end execution of endpoint monitoring platform capabilities, translating complex customer and technical requirements into scalable PRDs, user stories, and successful product releases. Drove platform scalability by partnering closely with engineering teams on agent architecture, telemetry pipelines, API frameworks tailored for enterprise-grade environments. Led backlog prioritization and sprint planning, strategically balancing performance optimization, scalability initiatives, and customer-driven enhancements to improve delivery velocity and product outcomes. Defined and operationalized telemetry strategy along with SaaS success metrics (adoption, engagement, retention), leveraging advanced analytics to drive continuous and iterative product improvements. Enabled enterprise adoption and strengthened retention through UX enhancements, hands-on customer-facing technical support, and actionable competitive insights influencing roadmap decisions. Shaped product roadmap & market positioning by synthesizing customer feedback, usage insights, competitive intelligence to deliver differentiated, high-impact platform capabilities.

QA at Catchpoint, Jan 2019 - Feb 2021 · 2 yrs 2 mos, Bengaluru, Karnataka, India

QA Engineer at RBC, Jan 2017 - Mar 2018 · 1 yr 3 mos, Greater Toronto Area, Canada, Analyzed business requirements and translated them into comprehensive test scenarios and high-quality test cases, ensuring robust validation of functional and non-functional requirements. Executed end-to-end test cases with precision to validate product performance, reliability, and adherence to quality benchmarks across releases. Coordinated effectively with offshore teams to ensure seamless communication, timely deliverables, and alignment with project milestones and quality standards. Conducted peer reviews of test cases and contributed to test planning activities, while developing System Architecture/Analysis Documents (SAD) to strengthen documentation quality and process standardization.

Quality Assurance Engineer at Royal Bank of Canada, 2017 - 2018 · 1 yr, Key Result Areas: ● Analyzed business requirements and translated them into comprehensive test scenarios and high-quality test cases, ensuring robust validation of functional and non-functional requirements. ● Executed end-to-end test cases with precision to validate product performance, reliability, and adherence to quality benchmarks across releases. ● Coordinated effectively with offshore teams to ensure seamless communication, timely deliverables, and alignment with project milestones and quality standards. ● Conducted peer reviews of test cases and contributed to test planning activities, while developing System Architecture/Analysis Documents (SAD) to strengthen documentation quality and process standardization.

Education

BCA, Computer Applications, Vijaya College, Bangalore University

Bachelor of Computer Applications, bangalore university