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Associate Key Relationship Manager-SPOC @ ICICI Prudential | MBA

About

KLE Technological University MBA graduate currently contributes as Associate Key Relationship Manager at ICICI Prudential Life Insurance. Responsibilities include serving as the SPOC for Karnataka, streamlining communication, and resolving escalated policy issues by collaborating with sales, operations, underwriting, and medical teams. Proficient in MIS reporting, scheduling, and cross-functional coordination to ensure accurate policy processing. Previous internships honed skills in SOP development and customer engagement. Experience includes crafting SOPs at Wildcraft India by liaising with diverse departments and fostering teamwork, as well as building customer-centric marketing strategies at Reliance Retail. Values adaptability and communication in achieving organizational goals.

Location

Bengaluru

Work experience

Associate key Relationship Manager-SPOC at ICICI Prudential Life Insurance Company Limited, Oct 2023 - Present · 2 yrs 9 mos, Banglore, • Primary Point of Contact: Act as the Single Point of Contact (SPOC) for Karnataka ensuring seamless communication with internal teams. • Abilities to work under deadlines, and willingness to accept responsibilities. • Have experience in MIS reporting, meeting scheduling, • Escalation Management: Handle escalated issues related to policy, working closely with relevant teams to ensure prompt and accurate resolutions. • Cross-Functional Collaboration: Worked closely with cross-functional teams (Sales, Operations, Underwriting, Medical team) to ensure that all aspects of the client’s policy are accurately processed and any internal issues are resolved efficiently. • Conducted weekly status meetings, prepared and ensured timely deliverables.

Human Resources Intern at Wildcraft India, Mar 2023 - Apr 2023 · 2 mos, Bengaluru, Karnataka, India, During this internship i worked under the project of preparing Standard operating procedures (SOP), which include contacting every department and understanding the procedure and preparing an SOP which will be followed by every department. During this period it helped me to patiently work with the team, and communicate with people.

Marketing Intern at Reliance Retail, Sep 2022 - Sep 2022 · 1 mo, Belgaum, Karnataka, India, In the period of internship in reliance trends Igot to get closely associate with customer which is most important in marketing field

Human Resources Intern at Proficient Minds, May 2022 - May 2022 · 1 mo, Belgaum, Karnataka, India, The process of selection and recruiting by screening candidates got to learn. communicating is key tool in every HR field.

Education

Masters, Mba, KLE Technological University - Hubballi (India)

Bachelor of Business Administration - BBA, Sharnbasva University, Kalaburagi