Headline

Senior Analyst II at GHX | SME | Product Implementation | Problem Solver

About

A results-driven professional specializing in product implementation consulting, with additional experience in consulting, software implementation, data management, and content strategy. I have actively worked on identifying and connecting with potential leads, understanding client needs, and offering tailored solutions to boost product engagement and customer satisfaction. My roles have involved direct client interaction, CRM management, and collaborative problem-solving, allowing me to blend technical knowledge with strong communication skills. I bring a well-rounded approach to outreach, combining research, strategy, and relationship-building. Now seeking an opportunity to contribute to innovative, globally-minded teams where I can apply my outreach, analytical, and communication strengths to drive meaningful, growth-focused impact.

Location

Hyderabad

AI stack

claude

gemini

grok

meta

Microsoft Copilot

Work experience

Senior Analyst at GHX, Oct 2025 - Present · 1 yr 2 mos, Hyderabad, Acting as a Subject Matter Expert (SME), supporting team members on process queries and complex scenarios. Attending client kick-off calls to understand requirements and align delivery expectations. Collaborating weekly with Senior Delivery Managers to track performance and resolve challenges. Following SOPs while identifying opportunities for process improvement. Driving process improvement initiatives to enhance operational efficiency. Proactively providing solutions tailored to client needs. Maintaining high QA scores across deliverables. Working within SLAs and proactively escalating risks. Cross-collaborating with internal teams to streamline workflows.

Product Support Consultant at atmosol, Jul 2024 - Oct 2025 · 1 yr 4 mos, Hyderabad, Telangana, India, Working as a Product Support Consultant, engaging with potential leads through digital channels—including LinkedIn Sales Navigator—to uncover new business opportunities and drive product engagement. Maintaining accurate documentation of all customer interactions, capturing relevant data in the CRM system to support sales and marketing alignment. Utilizing Sales Navigator to research, identify, and reach out to qualified prospects, enhancing lead generation efforts. Escalating complex inquiries to advanced support teams and collaborating cross-functionally to ensure timely, effective resolutions and high customer satisfaction. Staying consistently updated on product developments and industry trends to educate prospects and deliver tailored outreach. Contributing to the development and continuous improvement of outreach strategies by analyzing customer feedback and performance metrics. Demonstrating strong communication skills, adaptability, and a goal-oriented mindset in a fast-paced, tech-driven environment.

Software Implementation Consultant at Zenoti, Jan 2023 - Aug 2023 · 8 mos, Hyderabad, Telangana, India, Collaborating with clients to ensure seamless transition from their legacy software to Zenoti by meticulously migrating and validating data. Conducting comprehensive pre-data analysis to identify potential challenges and develop effective implementation strategies. Ensuring data integrity and accuracy by performing rigorous data validation before initiating the migration process. Efficiently populating and transforming data from clients' old software into Zenoti's data template, ensuring a smooth transition and minimal disruption to their operations. Leveraging Confluence to gain in-depth knowledge of the product's functionalities, enabling effective communication and collaboration within the implementation team. Employing strong interpersonal and communication skills to foster collaborative relationships with clients and internal teams, ensuring a successful implementation experience. Facilitating the setup of webstores and digital forms for medspa businesses, enhancing their online presence and streamlining customer interactions.

Head Placement Coordinator at Sambalpur University Institute of Information Technology, Jul 2022 - May 2023 · 11 mos, Burla, Sambalpur, My key responsibilities included coordinating placement activities, building relationships with prospective employers, providing guidance and support to students, ensuring compliance with placement policies, and facilitating feedback mechanisms. I worked closely with a team of placement coordinators, faculty, and administrative staff to streamline processes and enhance coordination. Through my strong organizational, communication, and interpersonal skills, I contributed to the professional growth and future career prospects of students. I established a robust network of placement opportunities, conducted workshops and counseling sessions, and maintained meticulous documentation to ensure a successful placement journey. My role as a Student Head Placement Coordinator allowed me to develop expertise in managing placement processes, fostering employer relationships, and providing valuable support to students. I am proud to have made a positive impact on their career journeys and contributed to the success of the institution's placement efforts.

Data Management Analyst at Inkxpert, Inc., Jun 2022 - Nov 2022 · 6 mos, As part of my role, I was responsible for gathering data based on specific requirements. This involved collecting relevant information from various sources and ensuring its accuracy and completeness. Additionally, I took on the task of cleaning and refining the collected data. This process involved identifying and removing any inconsistencies, errors, or irrelevant data points to ensure that only meaningful and reliable information was utilized for analysis. Analyzing the collected and refined data was a key aspect of my work. I employed data analysis techniques to uncover patterns, trends, and insights that could inform decision-making and drive business outcomes. To conduct data analysis effectively, I utilized MS-Excel, leveraging its powerful features and functions. I employed various tools within Excel to manipulate, summarize, and visualize data, enabling me to derive meaningful conclusions and present the findings in a clear and concise manner. Throughout my work, I diligently completed all tasks assigned by senior team leads. I ensured that deadlines were met and deliverables were of high quality, actively seeking clarification and guidance when needed. Collaboration was an essential part of my work, and I worked closely with the team to achieve shared goals. This involved effective communication, coordinating efforts, and sharing insights to collectively tackle challenges and drive success.

Technical Content Contributor at Inkxpert, Inc., May 2021 - May 2022 · 1 yr 1 mo, I consistently delivered exceptional content to a wide range of clients, catering to their specific software products and services. This involved understanding their unique needs and crafting compelling materials to meet their requirements effectively. Throughout my tenure at Inkxpert, I had the opportunity to collaborate with leading companies in the IT industry. This experience allowed me to work on various projects alongside these industry giants, contributing to their success and gaining valuable insights into their operations. One of the valuable skills I developed during my work experience is the ability to thrive under pressure. Whether it was tight deadlines or demanding project requirements, I learned to stay focused, remain calm, and deliver high-quality work even in challenging situations. Meeting deadlines was a top priority for me, and I consistently ensured that all assigned tasks were completed on time. This involved effective time management, prioritization, and a strong commitment to delivering results within the specified timelines.

Education

Bachelor of Technology, Computational Science, Sambalpur University Institute of Information Technology

Nano Degree, Power BI, PrepInsta