---
title: "Swati Sharma - Manager Product Management - Core Payments in Bengaluru | Tal"
description: "Meet Swati Sharma, Product & Content Leader – Core Payments, AI & Narrative Design based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/swati-sharma-2/share-image"
---

# Swati Sharma on Tal

## Headline

Product & Content Leader – Core Payments, AI & Narrative Design

## About

I am a Product manager and strategist with over 11 years of experience sitting at the intersection of engineering, product, and the end\-user\. My career has been dedicated to making complex technology accessible, with a specialized focus on API Documentation, Generative AI, Docs\-as\-Code, and DITA architecture\. I advocate for the user experience\. I understand the lifecycle of a product from ideation to launch\. I excel at translating high\-level business requirements into technical reality while ensuring the "User\-Centered Design" is never lost in translation\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

github copilot

githubcopilot

Microsoft Copilot

## Work experience

Manager Product Management \- Core Payments at Mastercard, Jan 2026 \- Present · 10 mos

Product SME & Content Strategist at Avalara, Oct 2021 \- Dec 2025 · 4 yrs 3 mos, Remote, • Spearheaded AI\-driven support optimization, reducing support ticket ratios through content refreshes and user feedback analysis\. • Played a pivotal role in the DITA content migration team, enhancing documentation scalability and searchability\. • Managed AI content workflows, ensuring technical accuracy and brand alignment for all documentation outputs\. • Authored comprehensive installation guides and help manuals, synchronizing with product releases for seamless onboarding\.

Customer Product Information Strategist at Ericsson, Jun 2019 \- Sep 2021 · 2 yrs 4 mos, Gurgaon, India, • Led a team of technical writers as Scrum Master, facilitating sprint planning and retrospectives\. • Developed comprehensive documentation for Ericsson Charging products, including Containers and AI/ML from scratch\. • Maintained Kanban boards to ensure timely deliverables and collaborated closely with technical teams for accurate documentation\.

Senior Technical Writer at GlobalLogic \( Consultant at Ericsson \), Oct 2016 \- Apr 2019 · 2 yrs 7 mos, • Developed comprehensive product documentation, including User and Installation Guides, utilizing a Content Management System \(CMS\)\. • Collaborated with cross\-functional teams through Kanban meetings and daily stand\-ups to enhance product understanding\. • Conducted interviews with Business Analysts, Developers, and Testers to gather software requirements and improve documentation quality\.

Product Content Strategist at Delhivery Pvt Ltd, Dec 2015 \- Oct 2016 · 11 mos, Gurugram, Haryana, India, • Pioneered the role of Product Content Strategist at Delhivery Pvt Ltd, focusing on documentation infrastructure\. • Conducted a thorough audit of documentation needs, selecting Adobe RoboHelp and Snagit as key tools\. • Developed the first User Guide and Help system for "Godam," setting documentation standards across the product ecosystem\. • Created tailored tutorials for warehouse staff, simplifying complex software instructions for better accessibility\.

## Education

Master of Computer Applications \(MCA\), Computer Science, Banasthali Vidyapith

Bachelor of Computer Applications, University of Rajasthan

[View the original profile](https://tal.club/meet/swati-sharma-2)

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