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Swati Pal

Data Analyst @ ETP International | Skilled in SQL, Python, Power BI, Excel | Data Visualization & Forecasting | Turning Data into Insights

Mumbai Metropolitan Region

8+ years of work experience

ETP Group
Jul 20242 yrsPresent

Mumbai, Maharashtra, India

•Time Series Forecasting for eCommerce Sales : Developed and deployed advanced forecasting pipelines using Facebook Prophet, ARIMA/SARIMA, and custom holiday/event features for multiple brands and channels (Shopee, Lazada, TikTok, Tokopedia). Improved forecast accuracy (MAPE) by >30%, driving inventory optimization and demand planning decisions. •Agentic AI for Intelligent Automation : Implemented Agentic AI workflows using LangChain and LangGraph to automate internal analytics tasks. Designed multi-agent systems that coordinated data retrieval, processing, and insight generation, reducing manual effort by 40%. •Custom Chatbot with RAG + LLM : Built a company-specific knowledge assistant leveraging Retrieval-Augmented Generation (RAG) and LLMs (OpenAI API + Hugging Face). Integrated the chatbot into internal tools for product, operations, and sales teams —achieved 85% query benchmark on proprietary documents and reduced support ticket resolution time by 35%.
Nov 20221 yr 9 mosJul 2024

Mumbai, Maharashtra, India

Generative AI for Banking : Built GPT-powered solutions (customer query generation, chatbot, product summarization) that improved customer satisfaction by 30%. •NLP Banking Chatbot : Built BERT-based chatbot with intent recognition and entity extraction; automated 80% of customer queries and reduced manual intervention by 70%. • Credit Worthiness : Risk Assessment using ensemble models (XGBoost, LightGBM) credit scoring model to assess loan eligibility; deployed via Flask on AWS enabling proactive credit risk monitoring, reducing loan default risk by 30% and speeding approval decisions by 40%
Sir H.N. Reliance Foundation Hospital & Research Centre
Sep 20184 yrs 1 moSep 2022

Mumbai, Maharashtra, India

Pharma Sales Optimization : Designed Seq2Seq LSTM to predict market trends and identify high-value physician targets deployed via Flask on AWS to enhance sales outreach. Delivered granular forecasts at distributor or pharmacy-chain level, improving resource allocation, and procurement planning for data-driven business decisions.

Education

University of Mumbai

BSC, Registered Nursing/Registered Nurse

University of Mumbai

20144 yrs2018

Diploma in Applied Data Science, Data Science

Workoopolis

20191 yr2020

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Headline

Data Analyst @ ETP International | Skilled in SQL, Python, Power BI, Excel | Data Visualization & Forecasting | Turning Data into Insights

About

A passionate Data Scientist experiencing in interpreting and analyzing data for driving business solutions. Proficient knowledge in python, statistics, mathematics, and analytics tools for effective analyses of data. A strong understanding of business operations, including analytics tools, Microsoft Excel, and statistics methodologies along with excellent analytical abilities and reporting skills to visualize data. Passionate to apply statistical knowledge into business environment where I can gain a deeper insight on the organization and implement my learning for my professional growth which will help me as a good analyst. Proficiency in Python, R programming, SQL, Data mining, Data Visualization, NLP, SVM, Decision Tree, KNN, Neural Network and Forecasting. Proficiency in Machine Learning, model building and model validation. Having knowledge in Azure, Tableau and Power BI. Leverage data analytics to solve real-world problem, derive actionable insights to inform business decision, identify trends, patterns and outliers and summarize dataset, develop end to end analytics dashboard solution and products, develop and test hypothesis, create KPI metrics and reports. I am a Passionate , Self Motivated and Quick Learner Individual. I love to explore new new things.

Location

Mumbai Metropolitan Region

Work experience

Data Analyst at ETP Group, Jul 2024 - Present · 2 yrs, Mumbai, Maharashtra, India, •Time Series Forecasting for eCommerce Sales : Developed and deployed advanced forecasting pipelines using Facebook Prophet, ARIMA/SARIMA, and custom holiday/event features for multiple brands and channels (Shopee, Lazada, TikTok, Tokopedia). Improved forecast accuracy (MAPE) by >30%, driving inventory optimization and demand planning decisions. •Agentic AI for Intelligent Automation : Implemented Agentic AI workflows using LangChain and LangGraph to automate internal analytics tasks. Designed multi-agent systems that coordinated data retrieval, processing, and insight generation, reducing manual effort by 40%. •Custom Chatbot with RAG + LLM : Built a company-specific knowledge assistant leveraging Retrieval-Augmented Generation (RAG) and LLMs (OpenAI API + Hugging Face). Integrated the chatbot into internal tools for product, operations, and sales teams —achieved 85% query benchmark on proprietary documents and reduced support ticket resolution time by 35%.

Data Scientist at VALUEC, Nov 2022 - Jul 2024 · 1 yr 9 mos, Mumbai, Maharashtra, India, Generative AI for Banking : Built GPT-powered solutions (customer query generation, chatbot, product summarization) that improved customer satisfaction by 30%. •NLP Banking Chatbot : Built BERT-based chatbot with intent recognition and entity extraction; automated 80% of customer queries and reduced manual intervention by 70%. • Credit Worthiness : Risk Assessment using ensemble models (XGBoost, LightGBM) credit scoring model to assess loan eligibility; deployed via Flask on AWS enabling proactive credit risk monitoring, reducing loan default risk by 30% and speeding approval decisions by 40%

Data Analyst at Sir H.N. Reliance Foundation Hospital & Research Centre, Sep 2018 - Sep 2022 · 4 yrs 1 mo, Mumbai, Maharashtra, India, Pharma Sales Optimization : Designed Seq2Seq LSTM to predict market trends and identify high-value physician targets deployed via Flask on AWS to enhance sales outreach. Delivered granular forecasts at distributor or pharmacy-chain level, improving resource allocation, and procurement planning for data-driven business decisions.

Education

BSC, Registered Nursing/Registered Nurse, University of Mumbai

Diploma in Applied Data Science, Data Science, Workoopolis