Swati Choudhary profile photo 1 on Tal

Swati Choudhary

Customer Success and Business Development professional with 10+ years of experience in B2B client engagement, account management, renewals, and revenue growth across Healthcare, Edtech and Insurance businesses.

Bengaluru

8+ years of work experience

UniQover
Apr 20251 yr 6 mosPresent

Bengaluru, Karnataka, India

Onsurity
Apr 20221 yr 5 mosAug 2023

Bengaluru, Karnataka, India

Onsurity
Mar 20211 yr 2 mosApr 2022

Bengaluru, Karnataka, India

Self Employed
Apr 20201 yrMar 2021

Bengaluru, Karnataka, India

Owns a blog named Journey0227, sharing personal experiences. Planning to create SQL notes as well.
Edureka
Jun 201910 mosMar 2020

Bengaluru, Karnataka, India

Leading Self- Paced Mode of Learning on the Edureka platform. Providing adequate training 30 plus on a monthly basis with the help of Webinar Sessions. Handling Premium Accounts like -Virtusa, Mercedes-Benz, IIFL, Innodata, Eclerx, and Softtek with the agreement value of Rs2 crores. Identification of risk and plan to reduce the churn. Handling more than 1500 learners on Telegram. Devising Monthly and Weekly Learner Reward System(Top3) to recognize the efforts. Introduction of Group Learning (20to30)by dividing learners based on categories like-, technical knowledge, the project involved, courses enrolled, and geolocation. Constantly looking at the Learner’s eLearning graph and take appropriate actions. Regularly doing the calls/emails to establish a good relationship with customers. Work with the Business and Marketing Team in closing any upsell opportunity.
Unacademy
Dec 20162 yrs 6 mosMay 2019

Bengaluru, Karnataka, India

Led Educators Onboarding on the Unacademy Platform Work with the Marketing Team to strengthen Educator’s Online presence - develop and execute promotional campaigns - to set them up for greater success Ensure Educator’s Delight - devise and conduct regular (weekly/monthly) award ceremonies for the top performing educators, timely resolution of their various grievances through coordinating across whichever team (like payments, tech, etc) required Process Excellence - Constantly set higher benchmarks in adherence to the above processes and identify the improvement areas

Swati’s AI Stack

claude
claude
deepseek
deepseek
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Granola
Granola

Education

bangalore university

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

bangalore university

20102 yrs2012
patna university

Bachelor of Computer Application, Computer Programming

patna university

20063 yrs2009

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Headline

Customer Success and Business Development professional with 10+ years of experience in B2B client engagement, account management, renewals, and revenue growth across Healthcare, Edtech and Insurance businesses.

About

Customer Success & Account Management leader with 10+ years driving retention, expansion, and client trust across healthcare, edtech, and insurance B2B businesses. Managed a portfolio worth $17M+, improving retention by 15% through proactive account management, structured onboarding, and consultative upselling/cross-selling. I partner with clients from day one through onboarding, renewals, and expansion, turning relationships into measurable revenue outcomes. Currently exploring Senior CSM, Strategic Account Manager, and Key Account Manager roles where I can bring this cross-industry perspective (healthcare, edtech, and insurance) to a growing B2B team.

Location

Bengaluru

AI stack

claude

deepseek

ChatGPT

ChatGPT Images

Granola

Work experience

Manager Business Development at UniQover, Apr 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India

Associate Manager - Key Accounts at Onsurity, Apr 2022 - Aug 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India

Key Account Manager at Onsurity, Mar 2021 - Apr 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India

Freelance Writer at Self Employed, Apr 2020 - Mar 2021 · 1 yr, Bengaluru, Karnataka, India, Owns a blog named Journey0227, sharing personal experiences. Planning to create SQL notes as well.

Customer Success Manager-B2B-Enterprise at Edureka, Jun 2019 - Mar 2020 · 10 mos, Bengaluru, Karnataka, India, Leading Self- Paced Mode of Learning on the Edureka platform. Providing adequate training 30 plus on a monthly basis with the help of Webinar Sessions. Handling Premium Accounts like -Virtusa, Mercedes-Benz, IIFL, Innodata, Eclerx, and Softtek with the agreement value of Rs2 crores. Identification of risk and plan to reduce the churn. Handling more than 1500 learners on Telegram. Devising Monthly and Weekly Learner Reward System(Top3) to recognize the efforts. Introduction of Group Learning (20to30)by dividing learners based on categories like-, technical knowledge, the project involved, courses enrolled, and geolocation. Constantly looking at the Learner’s eLearning graph and take appropriate actions. Regularly doing the calls/emails to establish a good relationship with customers. Work with the Business and Marketing Team in closing any upsell opportunity.

Customer Service Manager-(SaasBased) at Unacademy, Dec 2016 - May 2019 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Led Educators Onboarding on the Unacademy Platform Work with the Marketing Team to strengthen Educator’s Online presence - develop and execute promotional campaigns - to set them up for greater success Ensure Educator’s Delight - devise and conduct regular (weekly/monthly) award ceremonies for the top performing educators, timely resolution of their various grievances through coordinating across whichever team (like payments, tech, etc) required Process Excellence - Constantly set higher benchmarks in adherence to the above processes and identify the improvement areas

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, bangalore university

Bachelor of Computer Application, Computer Programming, patna university