Headline

Technical Support Engineer

About

Maintained and supported production infrastructure on AWS and enterprise platforms, owning end-to-end triage, investigation and resolution of high-priority incidents within defined SLAs. • Worked hands-on with AWS EC2, S3, IAM, VPC, NAT Gateway, Internet Gateway, Lambda, CloudWatch and CloudTrail for provisioning, access control, connectivity, monitoring and auditing of cloud workloads. • Built and used tooling and automation to reduce infrastructure and operational cost, including identifying idle and over-provisioned resources and removing repetitive manual work. • Automated CI/CD workflows with Jenkins (build, test and deployment pipelines), and used GitHub Actions and GitLab CI with Git-based version control to reduce manual deployment effort and errors. • Used Ansible for configuration management, standardizing server setup and package and service configuration across environments for consistent, repeatable results. • Applied Infrastructure as Code with Terraform and AWS CloudFormation for repeatable, version-controlled provisioning of AWS resources. • Developed Bash/Shell and Python scripts, and AWS Lambda functions, to automate operational tasks, health checks, log collection and routine maintenance. • Monitored systems with CloudWatch metrics, logs and alarms, and used CloudTrail to audit API activity and investigate security and configuration events. • Applied AWS security best practices, including IAM policies and roles with least-privilege access, SSO and SCP concepts, and controlled access to cloud resources. • Worked with Docker and Kubernetes to containerize and run workloads, supporting deployment consistency across environments. • Performed root-cause analysis using log analysis across Linux and Windows systems, identified recurring failure patterns and drove corrective actions that improved stability and reliability. • Troubleshot TCP/IP, DNS, DHCP and VPC connectivity issues using structured fault isolation to restore service quickly. • Managed incident lifecycles in ServiceNow and Jira: severity classification, SLA tracking, escalation, stakeholder updates and closure documentation.• Collaborated with engineering, product and development teams on remediation and requirements; worked independently on escalated issues with minimal guidance. • Created runbooks, knowledge-base articles and troubleshooting guides, and led knowledge-transfer and mentoring sessions to standardize practices.

Location

Greater Bengaluru Area

AI stack

claude code

codex

gemini

github copilot

meta

replit

Work experience

Technical Support Engineer 1 at Dell Technologies, Nov 2020 - Jul 2026 · 5 yrs 9 mos, Bangalore Urban, Maintained and supported production infrastructure on AWS and enterprise platforms, owning end-to-end triage, investigation and resolution of high-priority incidents within defined SLAs. • Worked hands-on with AWS EC2, S3, IAM, VPC, NAT Gateway, Internet Gateway, Lambda, CloudWatch and CloudTrail for provisioning, access control, connectivity, monitoring and auditing of cloud workloads. • Built and used tooling and automation to reduce infrastructure and operational cost, including identifying idle and over-provisioned resources and removing repetitive manual work. • Automated CI/CD workflows with Jenkins (build, test and deployment pipelines), and used GitHub Actions and GitLab CI with Git-based version control to reduce manual deployment effort and errors. • Used Ansible for configuration management, standardizing server setup and package and service configuration across environments for consistent, repeatable results. • Applied Infrastructure as Code with Terraform and AWS CloudFormation for repeatable, version-controlled provisioning of AWS resources. • Developed Bash/Shell and Python scripts, and AWS Lambda functions, to automate operational tasks, health checks, log collection and routine maintenance. • Monitored systems with CloudWatch metrics, logs and alarms, and used CloudTrail to audit API activity and investigate security and configuration events. • Applied AWS security best practices, including IAM policies and roles with least-privilege access, SSO and SCP concepts, and controlled access to cloud resources. • Worked with Docker and Kubernetes to containerize and run workloads, supporting deployment consistency across environments. • Performed root-cause analysis using log analysis across Linux and Windows systems, identified recurring failure patterns and drove corrective actions that improved stability and reliability. • Troubleshot TCP/IP, DNS, DHCP and VPC connectivity issues using structured fault isolation to restore service quickly.

Technical Support Engineer at World of Technology-Dell Ex.., Nov 2020 - Jul 2026 · 5 yrs 9 mos, Bengaluru, Karnataka, India, Maintained and supported production infrastructure on AWS and enterprise platforms, owning end-to-end triage, investigation and resolution of high-priority incidents within defined SLAs. • Worked hands-on with AWS EC2, S3, IAM, VPC, NAT Gateway, Internet Gateway, Lambda, CloudWatch and CloudTrail for provisioning, access control, connectivity, monitoring and auditing of cloud workloads. • Built and used tooling and automation to reduce infrastructure and operational cost, including identifying idle and over-provisioned resources and removing repetitive manual work. • Automated CI/CD workflows with Jenkins (build, test and deployment pipelines), and used GitHub Actions and GitLab CI with Git-based version control to reduce manual deployment effort and errors. • Used Ansible for configuration management, standardizing server setup and package and service configuration across environments for consistent, repeatable results. • Applied Infrastructure as Code with Terraform and AWS CloudFormation for repeatable, version-controlled provisioning of AWS resources. • Developed Bash/Shell and Python scripts, and AWS Lambda functions, to automate operational tasks, health checks, log collection and routine maintenance. • Monitored systems with CloudWatch metrics, logs and alarms, and used CloudTrail to audit API activity and investigate security and configuration events. • Applied AWS security best practices, including IAM policies and roles with least-privilege access, SSO and SCP concepts, and controlled access to cloud resources. • Worked with Docker and Kubernetes to containerize and run workloads, supporting deployment consistency across environments. • Performed root-cause analysis using log analysis across Linux and Windows systems, identified recurring failure patterns and drove corrective actions that improved stability and reliability. • Troubleshot TCP/IP, DNS, DHCP and VPC connectivity issues using structured fault isolation to restore service quickly.

Customer Care Executive at Standard Chartered, Apr 2020 - Nov 2020 · 8 mos, Bangalore Urban, • Handled credit card queries and explained product features, benefits, and interest rates to clients. • Retained at-risk clients and drove revenue through cross-selling and up-selling of banking products. • Managed fixed deposits, loans, and business accounts, and partnered with anti-money-laundering and fraud teams to minimize account and card misuse. • Provided immediate blocking of lost or stolen cards and guided clients through reclaiming fraudulent transactions.

Customer Support Executive at Standard Chartered Bank, Apr 2020 - Nov 2020 · 8 mos, Handled customer queries related to credit cards, personal loans, savings accounts, and banking products. Recommended suitable Fixed Deposit (FD) options and savings plans based on customer requirements. Specialized in customer retention by identifying available interest-rate reduction options and suitable alternatives. Supported upselling and cross-selling of eligible loans, fixed deposits, credit cards, and other banking products. Built strong customer relationship, communication, and problem-resolution skills through high-volume interactions.

Senior Counselor at Digiperform, Nov 2018 - Nov 2019 · 1 yr 1 mo, Bengaluru, • Guided students on career paths and explained the digital marketing course structure in detail. • Converted leads to enrollments through demo sessions, negotiation, and consultative selling. • Ran Facebook and Instagram ad campaigns and surveys, and managed the front desk for walk-in students.

Education

Bachelor of Engineering, Information Science/Studies, Amc Engineering College

Schooling, St. Charles Limited