Headline

Associate Solution Engineer @ PhonePe | Ex-PwC | ITFintech | Product Implementation | IT Systems & Product Integration Specialist | IT Management Graduate | Business Analysis

About

Results-driven Solution Engineer with hands-on experience in merchant onboarding, API integrations, and product implementation. Currently working at PhonePe, where I collaborate with merchants, developers, and cross-functional teams to deliver seamless payment gateway integrations and ensure end-to-end technical success. I specialize in identifying integration challenges, providing effective resolutions, and improving the overall merchant experience through efficient solution delivery. Previously worked as an Advisory Specialist at PwC, where I supported digital transformation initiatives, optimized IT processes, and facilitated collaboration between technical and functional teams. This experience strengthened my ability to bridge the gap between business requirements and technical execution, ensuring solutions align with client goals. Key Skills: Solution Engineering | API Integration | Product Implementation | Merchant Support | IT Systems | Troubleshooting | Business Analysis

Location

Bengaluru

AI stack

antigravity

manus

opencode

windsurf

Work experience

Associate Solutions Engineer at PhonePe, Aug 2025 - Present · 9 mos, Bengaluru, Karnataka, India, Provide end-to-end technical and functional support to merchants integrating PhonePe Payment Gateway (PG) across multiple platforms - Flutter, Android SDK, PHP, .NET, React, Java, Node.js, and Python. • Collaborate with leading enterprise clients such as IRCTC, Yes Bank, JioMart, and Astrotalk, ensuring seamless integration and smooth payment flow across web and mobile. • Manage and resolve high volumes of merchant integration tickets with exceptional accuracy and timeliness, consistently achieving strong MSAT (Merchant Satisfaction) scores. • Conduct in-depth analysis of recurring issues to identify root causes, reduce ticket turnaround time, and enhance the efficiency of the support workflow. • Develop and implement a CLI-based automation tool to simplify and expedite PG integration, reducing manual errors and improving onboarding speed. • Proactively contribute ideas to enhance the support bot and integration documentation, leading to reduced merchant confusion and fewer support requests. • Played a key role in improving merchant onboarding and adoption rates, driving efficiency, automation, and scalable technical support for diverse integration models.

Advisory Specialist 5 at PwC Acceleration Centers, Jun 2025 - Nov 2025 · 6 mos

Advisory Specialist 4 at PwC Acceleration Centers, May 2024 - Jul 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India

Web Developer at Oasis Infobyte, Dec 2023 - Jan 2024 · 2 mos, India, Worked as a Web Developer at Oasis Infobyte and gained hands-on experience on this domain. This really helped in order to improve my skills.

Intern at Bharat Intern, Sep 2023 - Oct 2023 · 2 mos, Virtual Internship

Education

Master of Business Administration - MBA, Dual Specialisation in Analytics and Data Science and IT Fintech, Manipal University Jaipur

B.Sc. ITM, ITM(Information Technology And Management), Ravenshaw university