Headline

Amazon || FMS Delhi || University of Queensland

About

Senior Program Manager at Amazon with 8+ years of experience leading defect elimination, abuse prevention, customer experience (CX), and display advertising programs. Currently responsible for Amazon India’s Bad Returns, Returns Yield, and Rejects portfolio, driving initiatives aimed at reducing operational waste, eliminating network abuse, and protecting the bottom line. Previously led Concessions Abuse Prevention across APAC, delivering significant savings through CX improvements, product launches, and automation. Prior to this, I led Amazon Ads strategy for major product categories across Home, Kitchen, and Auto. In this role, I developed display advertising strategies for enterprise brands, launched category sub-stores to enhance customer engagement, and advised CXOs on ads strategy on Amazon. I also streamlined account management frameworks and billing reconciliation workflows to improve operational efficiency and scale category revenues beyond standard benchmarks.

Location

Bengaluru

AI stack

claude code

claude

deepseek

gemini

kiro

notion

Work experience

Senior Program Manager - Returns, Rejects and Associated Costs - India at Amazon, Mar 2026 - Present · 7 mos, On-site

Senior Program Manager - Returns / Refunds Abuse CX Leader - India at Amazon, Jan 2025 - Feb 2026 · 1 yr 2 mos, On-site

Senior Program Manager - Returns and Refunds CX Leader - Singapore / Australia at Amazon, Mar 2024 - Dec 2024 · 10 mos, On-site

Senior Ad Sales Manager at Amazon Ads, May 2020 - Feb 2024 · 3 y 9 mo, India

Joint Secretary || Corporate Relations and Placement Cell at Faculty of Management Studies - University of Delhi, Apr 2019 - Apr 2020 · 1 yr 1 mo, New Delhi Area, India, Achieved 100% Placements for 211 students in <2 days; Highest ever avg. 1.15 l.p.m (13.5%↑) Elected by 220+students; Onboarded 30+ new firms; L’Oréal, Ola, BofA, Media.net, Google Realized 170 offers > 1 lac (21%↑) & 44 offers > 1.5 lac (38%↑); Participation from 85 firms

Summer Intern || Gurukul 2019 at Godrej Consumer Products Limited, Apr 2019 - Jun 2019 · 3 mos, Chennai Area, India, PPO from Godrej Loud Finale for an internship, 1/2 selected from FMS out of a total of 4 PPIs Carried out primary research (120+ customers & 60+ outlets) to arrive at 7 hypotheses to drive growth Designed merchandizing framework considering 6 variables (Size, Store Type, Discounts etc) to drive sales Formulated end-to-end strategy to deliver differential growth in GT-SS Channel; Piloted 3/7 hypotheses

Associate Member || Vihaan at Faculty of Management Studies - University of Delhi, Aug 2018 - Mar 2019 · 8 mos, New Delhi Area, India, Implemented activities for Proj. Ramnagar for village upliftment; Conducted 10+ events Coordinated with 50+ NGOs and provided Winter Internship opportunities to 40+ students

Senior Engineer at GMR Group, May 2016 - Jun 2018 · 2 yrs 2 mos, New Delhi Area, India, Worked on multiple projects including Seismic Upgrade of New Udaan Bhawan, Terminal 2 Refurbishment and Terminal 1 Expansion, a 10000-crore project

Education

Master of Business Administration - MBA, Faculty of Management Studies - University of Delhi

Bachelor of Engineering (B.E.), Civil and Geotechnical Engineering, The University of Queensland